发邮件强烈谴责了菠萝会

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发邮件强烈谴责了菠萝会

其实主要是心里酸

刚刚好是2021一月份到期，保级压力太大

希望各位钻卡大佬跟进鸭

post_deleted

三个月给的分在又稍微好一点吧 如果疫情继续延续后续应该还会跟进的

现在很多航司都割老客户**，刚刚保级就亏了，HU和CX一样，哎，听天命吧

網路上有人分享他前天就寫給波蘿會一封抱怨信，昨天波蘿會就有人打電話給他（看這回覆的速度應該是鑽石卡）電話裡也只是一個勁兒的道歉，也沒給任何補償，意思是這政策大概是不會改變了。

昨天菠萝给我打电话，说后续政策还没有出台，目前只是会提供三个月grace period 用来保级.我给他们提供了建议，他说会给继续协调。通话对方应该主要是沟通且汇报情况吧，希望后续有政策跟进

夏目大人 发表于 2020-4-18 10:37

網路上有人分享他前天就寫給波蘿會一封抱怨信，昨天波蘿會就有人打電話給他（看這回覆的速度應該是鑽石卡） ...

假设在234月到期的人如果之前不能飞到差不多的CP，其实也很难升级/保级，CX送分补偿也有多给的

加油

英文不好见谅。感觉就是心里不舒服哈哈。算是我柠檬精吧

Dear Marco Polo Club,

I am writing to you to express my disappointment and serious complaints towards your MPC extension policy which was released yesterday, towards communication approach and policy respectively.

To start with, I would like to wish Cathay Pacific and Cathay Dragon could ride through the "perfect storm" due to pandemic, as it is one of the most severely impacted industries. It's a tough challenge for the majority business, and I do wish Cathay could recover as it is a brand that I recognize.

Communication:

Apparently, there are two sets of email blasts with different policies sent to MPC members, whose membership expires between May to Dec 2020, AND those between Jan to Apr 2021.

Let me walk you through the journey of a member received the email without membership extension. Without any explanation in general, I only know that my mid-tier benefits will be extended, and I thought this is applied to all UNTIL my friend tells me his membership gets extended by another year. Hence it will be easy to feel being "cheated" or treated differently, or as your marketing specialist may call "segmentation discrimination strategy" to maximize your benefits.  Then I start checking my emails carefully trying to find out words about "EXTENSION", and search online for the membership policy, this is exactly where the anger is triggered and accumulated.

Policy

What are the differences between those whose membership expires in late 2020 vs early 2021? I know there will be similar complaints towards this policy, so I will not explain in details

Personal Feeling

I do enjoy being a member of the Marco Polo Club since my first business class trip to Narita since 2017. From Green, Silver to Gold, and potentially Diamond in the future, MPC membership is such a special item that grows together with my occupation and time in HK. It is indeed a well-designed loyalty program which properly incentivize myself sticking to Cathay flight as long as there is an option available, and I believe loyalty customer will be one of the key assets for Cathay in the long run.

I would like to express my strong disappointment again towards this extension policy released, due to the poor-rounded consideration and unprofessional communication.

Please do feel free to reach out, and wish the best for Cathay.

不是已经延期一年了么

taiquanxx 发表于 2020-4-18 16:37

不是已经延期一年了么

没有给2021年会籍到期的延续

Cellardoor 发表于 2020-4-18 11:54

昨天菠萝给我打电话，说后续政策还没有出台，目前只是会提供三个月grace period 用来保级.我给他们提供了建议，他说会给继续协调。通话对方应该主要是沟通且汇报情况吧，希望后续有政策跟进

还是希望大家都能发声，虽然国泰这样算没错，但作为会员体系过于计较和精明觉得会有点反作用。

夏目大人 发表于 2020-4-18 10:37

網路上有人分享他前天就寫給波蘿會一封抱怨信，昨天波蘿會就有人打電話給他（看這回覆的速度應該是鑽石卡）電話裡也只是一個勁兒的道歉，也沒給任何補償，意思是這政策大概是不會改變了。

哎，多少会让人不舒服

MattCheung 发表于 2020-4-18 09:26

三个月给的分在又稍微好一点吧 如果疫情继续延续后续应该还会跟进的

希望能做到灵活处理

zimintam 发表于 2020-4-18 09:43

不是已经延期一年了么

21年会籍到期的没有延

請樓主持續更新波蘿會的回覆，謝謝。（雖然我猜得到大概就是一個制式回覆而已）

夏目大人 发表于 2020-4-18 17:29

請樓主持續更新波蘿會的回覆，謝謝。（雖然我猜得到大概就是一個制式回覆而已）

说的人多了 cx会听的。其实就是考虑不周

夏目大人 发表于 2020-4-18 10:37

網路上有人分享他前天就寫給波蘿會一封抱怨信，昨天波蘿會就有人打電話給他（看這回覆的速度應該是鑽石卡）電話裡也只是一個勁兒的道歉，也沒給任何補償，意思是這政策大概是不會改變了。

话说四月份的140分也没给是吧 之前承诺的2/3/4 就给了两个月

taiquanxx 发表于 2020-4-18 16:37

不是已经延期一年了么

为什么看新闻不看全呢？