Thank you very much for sending us e-mail.
Regarding the cancellation, since your reservation is non-refundable package, so we are not able to refund the amount we have already charged.
However considering the terrible situation in China, we will keep the deposit for your next reservation.
Could you book for any other date staying in 2020?
After we confirm your new reservation, we will transfer your deposit 26,000 JPY to new reservation.
Then please settle the deference amount with your credit card.
Should you have any other questions or concerns, please feel free to ask us.
We look forward to hearing from you.
这个是不是钱不退?然后改到2020年随便日期,用这个26000日元的意思?