According to the Terms and Conditions of Marriott's Look No Further(SM) Best Rate Guarantee, the guarantee does not apply to pre-paid rates that involve a voucher (including electronic vouchers) for a hotel stay outside of the United States and Canada. According to our review, we have determined that a travel voucher will be issued for the accommodations with which your comparison was made. Please refer to the following web address and additional details regarding this procedure:
"If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid form of photo ID."
For this reason, we must deny your claim under the terms of Marriott's Look No Further(SM) Best Rate Guarantee program.
Thank you for choosing Marriott.
Marriott Internet Customer Care
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