We are very sorry to make you confuse. For the stay at Grand Hyatt Shenzhen on 7-8 Apr is the system mistake to add both bonus points, due to under our term & conditions we can only add one bonus per member per stay. Thanks
以上什么we are sorry....是香港人回复的,
Thank you for contacting Hyatt Gold Passport. It is my pleasure to assist you. Multiple bonus code are not permitted. However, Per your request, I have updated the G1 bonus on your Gold Passport Account. I appreciate your support of Hyatt and the Gold Passport program. Please let me know if I may assist you further.
Sincerely, John Anselment
Hyatt Gold Passport Customer Service