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[求助问答] 雅高来信,帮我确认是什么意思!

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蓝钻会员 鲜花(5)

duhuinor 发表在  2009-11-27 10:29:48  | 显示全部楼层 | 阅读模式
我在10月26号那天申请把帐号里的2000积分兑换成1张60美元的优惠券,但是在10月29号那天却发现帐号里的积分被清零了。今天居然收到一封雅高的来信,这个是干什么的?哪位大侠来讲讲,谢谢!

A|Club Customer Service [NoReply-AClub@accor-loyalty.com]
------------------------------------
User Id - 015934XX
Reference Number - 19341XX
Dear Mrs XX,

We have well received your email dated 29 October 2009 and we thank you for taking time to write to us.

Following your order for the one rewards voucher, please note that the points you earned on 29 September 2009 have been debited on 29 October 2009. Please advise us should you have not receive the voucher.

We thank you for your loyalty to A|Club.

Best regards,

Your A|Club team

乘务长 鲜花(85)

flyworld 发表于 2009-11-27 10:41:05  | 显示全部楼层
你检查一下:  My Account --> My Activity
如果是以下信息, 说明兑换已经成功, 券在路上了

Check-in Date         Transaction Date         Description         Number of Nights         Points
18 Sep 2009         18 Sep 2009         Voucher : Reward         0         -2,000
11 Sep 2009         11 Sep 2009         Enrolment Bonus         0         2,000

蓝钻会员 鲜花(5)

duhuinor 发表于 2009-11-27 11:18:55  | 显示全部楼层
那看来还是没戏了,我的-2000分的描述是:规则调整

那正常状态下,你们的扣分邮件是什么样子的内容?能贴一下吧?

乘务长 鲜花(85)

flyworld 发表于 2009-11-27 12:23:04  | 显示全部楼层
正常的扣分信:

Your A|Club rewards gift vouchers       

Dear Mr xx
Your loyalty has been rewarded! You have earned enough A|Club points to convert them into A|Club rewards gift voucher(s).

Your order is being processed and you will receive your A|Club rewards gift voucher(s) within 2 - 3 weeks.

Your can use these vouchers to pay for all or part of your expenses at Sofitel, Pullman, MGallery, Novotel, Mercure, Suitehotel, ibis*, all seasons and Accor Thalassa hotels, as well as with our partners.

Don't hesitate to contact our Customer Service department for more information.

See you soon on www.a-club.com and at the 2,000 participating Accor hotels around the world!

Your A|Club team


* A|Club rewards gift vouchers are accepted in the ibis hotels located in France on Friday, Saturday and Sunday nights only.


Details of your transaction
Points balance before your order: 2,000
Order date: October 07, 2009

List of A|Club rewards gift voucher(s) ordered:

• Reward 60USD - 2,000

Number of points converted: 2,000
New points balance on October 07, 2009 : 0


For more details on the applicable conditions for using A|Club rewards gift vouchers and to see our general terms and conditions, click here.

蓝钻会员 鲜花(13)

冰之世界 发表于 2009-11-27 14:52:50  | 显示全部楼层
我有两个账号的券没收到,之前的电子邮件是说寄给我了,我写信给ACLUB试试看看能不能补给我

钻石会员 鲜花(3)

miutse 发表于 2009-11-28 13:07:18  | 显示全部楼层
我一般是两封一起收到(扣分和审核),审核信里还有券的号码。但有一封居然一个半月才收到,所以收到信的应该会收到券,只是时间的问题。

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