Thank you for taking the time to submit a claim form regarding Our Best Rates. Guaranteed. regarding your rate you booked at the xxxxxx, China Hilton.
I apologize that we did not respond to your claim within the 24 hours we received your claim. Unfortunately, due to this error we are unable to review your claim to see if it is eligible for our Best Rates. Guaranteed.
However, due to this error, we are having the hotel charge the difference between the rate you booked and the rate you submitted on your claim. We will also have the hotel apply a $50 USD for your use during your stay.