Example of a resolution to a valid Best Price Guarantee claim:
A guest books a two night stay at the lowest available price through the Best Available Rate search for a hotel in Atlanta, GA, (USA) on a Holiday Inn or another IHG site for a price of $200.00.
Within 24 hours, that same guest finds a price of $190.00 on a competing Web site for the same hotel, same night, with the same rate restrictions(refundable or non-refundable) and same room type (same number and type of bed(s)).
The guest contacts IHG to claim the Best Price Guarantee either by phone or by filling out the online form.
Once the Guest Relations team confirms that the Best Price Guarantee claim filed is valid, they will modify the guest’s reservation with the first night free and the second night at $190.00.