Greeting from Renaissance Bangkok Ratchaprasong Hotel!
Regarding your situation on 7 July 2011, the hotel was over booked situation. Around 20:00 hrs, you arrived at the hotel, at that time we did not have any room available. Therefore, we relocated you to stay at Courtyard by Marriott. I understand that you had booked the room in advance. The situation was unfortunate circumstance.
Ms. Huang, we would like to extended our sincerely apologize for the circumstance regarding the relocation.
Once again, Ms. Huang, please accept our sincere apology. As a good will gesture, we would like to give you a complimentary room upgrade to our studio suite with club lounge access for your next visit. Kindly contact us any time for your future reservation.
Meanwhile, should you require further assistance, please feel free to contact us.