本帖最后由 wolfkind 于 2010-4-23 10:57 编辑 |
Dear Mr. XXX
Thank you very much for taking a time to write a email regarding your unpleased stay in our hotel. and let me share your good comments which is very valuable in growing our service.
I deeply apologize that you had faced bad service in our hotel and got no apologizes from manager on your last stay.
Regarding laundry service, I had already trained my staff to do properly along to our service standard, and house keeping staff as well.
I look forward to seeing you again in the near future, and please call me when you be here next time, I'll do something for you as an exchange of appreciation.
Sorry for using a word Something, it means that I wanted to meet you and hear about what you realy wants as an compenstion , so I could do it for you properly.
For your next visit, I'll provide you with Corner suite room upgrade, in room VIP amenities ( Bottle of wine & fruits ) as a appriciation if you don't mind.