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PCR对于最近PCR锁号Complain的回复

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乘务长 鲜花(144)

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flyworld 2010-4-18 10:07:03  | 显示全部楼层 | 阅读模式 | 专题 | 话题
本帖最后由 flyworlddream 于 2010-4-18 21:52 编辑

14号给PCR高层写了一封信, 16号一个VP给了我回复,以下是一些主要内容, 看起来PCR还是很重视客户反馈, 所以我觉得, 确实冤枉的可以去申诉了。

I understand and appreciate your concern and the Priority Club members’ concerns whose accounts have been “locked out” due to the discovery of their duplicated accounts.  This must be frustrating for these members and we certainly want to resolve the issue as quickly as possible.  Additionally, I apologize for any rude behavior, including letters and conversations that happened between these members and our Service Center representatives.  That is in unacceptable and we will take steps to address it immediately.

I can assure you that we will finalize these activities shortly and “unfreeze” those accounts which have inadvertently been affected.  However, their will most likely be punitive action taken against those members who committed large and multiple fraudulent actions, which I trust that you and the vast majority of our PCR members will support.
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白金会员 鲜花(0)

PokerFace

nightcode 2010-4-18 11:41:38  | 显示全部楼层
他们还需要时间?

蓝钻会员 鲜花(10)

老虎 2010-4-18 11:46:10  | 显示全部楼层
本帖最后由 wyz988 于 2010-4-18 11:47 编辑

真正被冤枉的账户不多啊,我现在想找10个清白的账户被锁的case都找不到啊。

钻石会员 鲜花(13)

Power of K.

xavierkuai 2010-4-18 11:48:18  | 显示全部楼层
回复是这样回复。。。。。

钻石会员 鲜花(4)

mmxiong3721 2010-4-18 11:51:45  | 显示全部楼层
14号给PB高层写了一封信, 16号一个VP给了我回复,以下是一些主要内容, 看起来PB还是很重视客户反馈, 所以我 ...
flyworlddream 发表于 2010-4-18 10:07

问题是到哪去申述

钻石会员 鲜花(19)

coolsun1980 2010-4-18 11:58:34  | 显示全部楼层
那我理解只要不用小号,自己正常住酒店,正常注册CODE就没问题了,是吗楼主?

黑钻会员 鲜花(80)

topchina 2010-4-18 11:59:07  | 显示全部楼层
14号给PB高层写了一封信, 16号一个VP给了我回复,以下是一些主要内容, 看起来PB还是很重视客户反馈, 所以我 ...
flyworlddream 发表于 2010-4-18 10:07

楼主, 也是超级版主, 请说一下你帐号的情况:
1)  你的帐号被锁了吗?  被锁后收到过什么样的邮件吗?
2)  你被锁的原因是什么?  是同名帐号? 还是参加过北美5000分的推荐?
3)  你被锁的现象是什么? 只是无法兑换PB, 还是不能登陆了?

蓝钻会员 鲜花(19)

tuuttuut 2010-4-18 11:59:36  | 显示全部楼层
很官方的回复.......

禁止发言 鲜花(21)

apollo 2010-4-18 12:17:43  | 显示全部楼层
楼主, 也是超级版主, 请说一下你帐号的情况:
1)  你的帐号被锁了吗?  被锁后收到过什么样的邮件吗?
2)  ...
topchina 发表于 2010-4-18 11:59



   在北美,被北美的推荐,得了5000分,这是合法的吧?

乘务长 鲜花(144)

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flyworld 2010-4-18 12:24:59  | 显示全部楼层
也公开一下是我给他们写的信, 如果投诉还是通过正常的优悦会email和电话支持
    Recently, there are lots of complains about the priority club, So I write this mail to summary all the issues for all the flyertea members. Because it seems the normal support line and email can't work.
    1. Lots of priority club numbers are locked with the reason of duplicated accounts. But without any notice. But some members complain that there is no duplicate accounts for them. When they request more information through support line and email, such as the evidence of duplicated accounts. No information is provided. Support line of China said they don't has any rights for the random audit accounts. Email always says that we are do auditing but it seems last for over months.
    2. Some people received a rude email like this:
        "You are not able to re-register for Priority Club Rewards, as this decision to close your account is final and definite.  Rest assured, we are very confident in the case work we have to support this position, and if we discover that you have created another Priority Club Rewards account in the future, we will very diligently locate and immediately terminate that account, and you will forfeit any remaining points. Again, I can not reiterate enough that due to confirmed fraudulent activity, you no longer will be allowed to participate in Priority Club Rewards, and this decision is final."
        I can't image that priority club is pushing customer to other hotels.
    3.  For the duplicated accounts, I think priority club is making a very big mistaken. I know for some cases, the duplicated accounts is not the member's fault. Hotels help to register in frontdesk and the member forget the account so they register a new one next time. But priority club seems to lock and freeze all the accounts. Even if the members has purchased lots of points in one of the account.  To keep things fair, at least the member can keep one account and priority club can deduct the illegal points.
    4. Now there are lots of complains on the forum about the priority club. Some person post "No more IGH stay' today.
    I know Starwood value that their customer US$40K because if they study that if they lost one customer, they will lost about US$40K in the future. I don't know why it is so strange that IGH value that their customer as zero and refuse the future contribution.
     To solve all these problem, I think it is time to adjust the policy that no more accounts locked and auditing. All locked accounts should released. But if priority club find there is cheating points in any accounts, priority club can freeze and deduct these points with email notice to customers.
    Thanks for your time and consideration.
评分 (2人)威望 理由 总评分:威望 +35  查看全部评分
lancelot610 + 15
叶飞 + 20 大胸襟
喜欢新版App啊

黑钻会员 鲜花(16)

鱼鱼 2010-4-18 12:30:06  | 显示全部楼层
很官方回复一套一套的

没有实际的用途。。。

钻石会员 鲜花(3)

StuartWitzman 2010-4-18 12:32:53  | 显示全部楼层
原来是这样的,那么他们的回答稍微polite一点也是正常的。还是继续抵制这家酒店,专心住我的万豪和Hyatt。什么东西,对待上帝的态度,简直和对待犯人的态度一样。它拽就让他拽好了,我用脚投票。不过,对版主为大家争取公平表示感谢!
好好学习,天天向上

蓝钻会员 鲜花(42)

chris81 2010-4-18 13:08:55  | 显示全部楼层
回复 1# flyworlddream

很官方的回答,额。。。相对于ihg,我们还是处于弱势

钻石会员 鲜花(1)

connanshek 2010-4-18 13:16:46  | 显示全部楼层
官方的回复是一回事儿,和具体的执行力度希望能一致。

黑钻会员 鲜花(80)

topchina 2010-4-18 13:28:00  | 显示全部楼层
非常感谢, 看来超级版主关心的不是他个人的某个帐号的得失, 他关心的是我们整个社区上坛友的利益, 这才是超级版主应有的风采.

支持下!!!

钻石会员 鲜花(2)

host 2010-4-18 13:36:46  | 显示全部楼层
还是超版厉害,发的有礼有节
Target: 10M Miles

蓝钻会员 鲜花(6)

W18Cr4V 2010-4-18 13:40:01  | 显示全部楼层
也公开一下是我给他们写的信, 如果投诉还是通过正常的优悦会email和电话支持
    Recently, there are lot ...
flyworlddream 发表于 2010-4-18 12:24


逻辑很清晰,不卑不亢,事实与理据齐飞,砂糖大便共长天一色(应该说威逼利诱,胡萝卜加大棒子),赞一个。

flyworlddream 这样做法很有作用,之前那个秘书没什么大局观的,可能只是某领导要她这么干,她就拿着鸡毛当令箭,三分颜色上大红,粗鲁的搞咱们。我们再次触动他们领导,而且领导的回信比较温和,对我们争取权利大有帮助。毕竟不是个个的坛友都能不住IGH的哦!

不过我觉得有很重要的一点要补充:不管小号如何泛滥,弄的分如何的多,IHG没有给会员任何申诉和解释的机会,这个在法制观念比较健全的西方国家,是无法想象也绝不能接受的。当年O. J. Simpson 杀妻案(刑事部分)开始的时候不也觉得铁证如山么? 后来还是打成无罪了。(这个比喻是不是有点不伦不类,哈哈!)

白金会员 鲜花(0)

panthert 2010-4-18 14:53:35  | 显示全部楼层
楼主的邮件有水平! 支持

白金会员 鲜花(1)

iamjoy1999 2010-4-18 15:04:31  | 显示全部楼层
非常感谢, 看来超级版主关心的不是他个人的某个帐号的得失, 他关心的是我们整个社区上坛友的利益, 这才是超 ...
topchina 发表于 2010-4-18 13:28


同感!非常感谢LZ为我们大家争取利益。

蓝钻会员 鲜花(7)

W 2010-4-18 15:22:02  | 显示全部楼层
回复 10# flyworlddream


确实写得相当有水准

钻石会员 鲜花(0)

叶飞 2010-4-18 15:26:00  | 显示全部楼层
回复 10# flyworlddream



一有水准  二有胸襟

钻石会员 鲜花(0)

gsb 2010-4-18 17:44:20  | 显示全部楼层
同感。但在没有明朗之前,不想再住PB

钻石会员 鲜花(11)

laserian 2010-4-18 21:20:00  | 显示全部楼层
但这个回复上说了,对于那些实际积分远远超出应得积分的会员 ,是TAKEN AGAINST也就是这些会员的账号照样会被封杀的呀!
SPG:Gold
NZ:Gold
A3:Gold

钻石会员 鲜花(14)

kerrzhang 2010-4-18 23:23:13  | 显示全部楼层
PCR这次做的很难看,code是自己设置的,小号也是可以从注册上就避免的
PCR自己系统的漏洞,让用户去买单,这是极端没有道理的

钻石会员 鲜花(4)

mmxiong3721 2010-4-19 16:32:25  | 显示全部楼层
14号给PCR高层写了一封信, 16号一个VP给了我回复,以下是一些主要内容, 看起来PCR还是很重视客户反馈, 所以 ...
flyworlddream 发表于 2010-4-18 10:07

什么时候才是头.... 成天提心吊胆的

蓝钻会员 鲜花(117)

love 2010-4-19 22:47:09  | 显示全部楼层
PCR这次做的很难看,code是自己设置的,小号也是可以从注册上就避免的
PCR自己系统的漏洞,让用户去买单, ...
kerrzhang 发表于 2010-4-18 23:23

小号的注册怎么避免?任何一个酒店系统都无法避免小号,只是PCR有一次性的积分,从而造成小号具有可操作性,才引得那么多人弄小号。

黑钻会员 鲜花(80)

topchina 2010-4-19 23:03:54  | 显示全部楼层
小号的注册怎么避免?任何一个酒店系统都无法避免小号,只是PCR有一次性的积分,从而造成小号具有可操作性 ...
love 发表于 2010-4-19 22:47

小号的避免很简单:
1)  同样的用户名不让注册, 你去网易之类的地方注册邮箱, 你看同样的用户名你能注册两个吗?
2)  同样的邮件地址不让注册, 你去注册SPG,ACCOR的会员, 你看同样的邮箱你能注册两次吗?
那些玩十几个, 几十个小号的人, 里面必有一些内容是重复的, 如果系统设定某个, 或某几个关键的信息不允许重复, 就能从技术上避免无辜的重复帐号, 当然那些存心玩酒店积分的人, 这些方法还不够管用, 但酒店集团真要避免一个人无意, 或有意的一人多号, 肯定是会有技术手段的.

钻石会员 鲜花(14)

kerrzhang 2010-4-19 23:56:32  | 显示全部楼层
小号的避免很简单:
1)  同样的用户名不让注册, 你去网易之类的地方注册邮箱, 你看同样的用户名你能注册两 ...
topchina 发表于 2010-4-19 23:03



从IT的角度去限制小号的手段实在是太多太多了

蓝钻会员 鲜花(14)

茶茶 2010-4-22 22:41:32  | 显示全部楼层
我也觉得首先得他家自己应该反省一下,这么多酒店计划为啥就他家得整得鸡飞狗跳的?咋没人在别人家那里获得远远高于应得的积分呢?系统和规则有漏洞,应该首先自己整改吧,自己该咋的还咋的,光先把客人一棍子打翻,实在有点不上台面
白金时代 ~~~~~~~~

黑钻会员 鲜花(86)

janny_shen 2010-5-22 18:01:05  | 显示全部楼层
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