APP 手机版 繁體
12下一页
返回列表 发新帖

PCR对于最近PCR锁号Complain的回复

  [复制链接]

爱心勋章 热心会员勋章 帅哥勋章 实名认证勋章

670

主题

4754

积分

320

好友

乘务长 鲜花(85)

Ta的旅行分答: 扫一扫,即可提问
flyworld 发表于 2010-4-18 10:07:03  | 显示全部楼层 | 阅读模式
本帖最后由 flyworlddream 于 2010-4-18 21:52 编辑

14号给PCR高层写了一封信, 16号一个VP给了我回复,以下是一些主要内容, 看起来PCR还是很重视客户反馈, 所以我觉得, 确实冤枉的可以去申诉了。

I understand and appreciate your concern and the Priority Club members’ concerns whose accounts have been “locked out” due to the discovery of their duplicated accounts.  This must be frustrating for these members and we certainly want to resolve the issue as quickly as possible.  Additionally, I apologize for any rude behavior, including letters and conversations that happened between these members and our Service Center representatives.  That is in unacceptable and we will take steps to address it immediately.

I can assure you that we will finalize these activities shortly and “unfreeze” those accounts which have inadvertently been affected.  However, their will most likely be punitive action taken against those members who committed large and multiple fraudulent actions, which I trust that you and the vast majority of our PCR members will support.

白金会员 鲜花(0)

PokerFace

nightcode 发表于 2010-4-18 11:41:38  | 显示全部楼层
他们还需要时间?

蓝钻会员 鲜花(9)

老虎 发表于 2010-4-18 11:46:10  | 显示全部楼层
本帖最后由 wyz988 于 2010-4-18 11:47 编辑

真正被冤枉的账户不多啊,我现在想找10个清白的账户被锁的case都找不到啊。

钻石会员 鲜花(7)

Power of K.

xavierkuai 发表于 2010-4-18 11:48:18  | 显示全部楼层
回复是这样回复。。。。。

钻石会员 鲜花(3)

mmxiong3721 发表于 2010-4-18 11:51:45  | 显示全部楼层
14号给PB高层写了一封信, 16号一个VP给了我回复,以下是一些主要内容, 看起来PB还是很重视客户反馈, 所以我 ...
flyworlddream 发表于 2010-4-18 10:07

问题是到哪去申述

钻石会员 鲜花(14)

coolsun1980 发表于 2010-4-18 11:58:34  | 显示全部楼层
那我理解只要不用小号,自己正常住酒店,正常注册CODE就没问题了,是吗楼主?

蓝钻会员 鲜花(75)

topchina 发表于 2010-4-18 11:59:07  | 显示全部楼层
14号给PB高层写了一封信, 16号一个VP给了我回复,以下是一些主要内容, 看起来PB还是很重视客户反馈, 所以我 ...
flyworlddream 发表于 2010-4-18 10:07

楼主, 也是超级版主, 请说一下你帐号的情况:
1)  你的帐号被锁了吗?  被锁后收到过什么样的邮件吗?
2)  你被锁的原因是什么?  是同名帐号? 还是参加过北美5000分的推荐?
3)  你被锁的现象是什么? 只是无法兑换PB, 还是不能登陆了?

蓝钻会员 鲜花(12)

tuuttuut 发表于 2010-4-18 11:59:36  | 显示全部楼层
很官方的回复.......

钻石会员 鲜花(15)

apollo 发表于 2010-4-18 12:17:43  | 显示全部楼层
楼主, 也是超级版主, 请说一下你帐号的情况:
1)  你的帐号被锁了吗?  被锁后收到过什么样的邮件吗?
2)  ...
topchina 发表于 2010-4-18 11:59



   在北美,被北美的推荐,得了5000分,这是合法的吧?

乘务长 鲜花(85)

flyworld 发表于 2010-4-18 12:24:59  | 显示全部楼层
也公开一下是我给他们写的信, 如果投诉还是通过正常的优悦会email和电话支持
    Recently, there are lots of complains about the priority club, So I write this mail to summary all the issues for all the flyertea members. Because it seems the normal support line and email can't work.
    1. Lots of priority club numbers are locked with the reason of duplicated accounts. But without any notice. But some members complain that there is no duplicate accounts for them. When they request more information through support line and email, such as the evidence of duplicated accounts. No information is provided. Support line of China said they don't has any rights for the random audit accounts. Email always says that we are do auditing but it seems last for over months.
    2. Some people received a rude email like this:
        "You are not able to re-register for Priority Club Rewards, as this decision to close your account is final and definite.  Rest assured, we are very confident in the case work we have to support this position, and if we discover that you have created another Priority Club Rewards account in the future, we will very diligently locate and immediately terminate that account, and you will forfeit any remaining points. Again, I can not reiterate enough that due to confirmed fraudulent activity, you no longer will be allowed to participate in Priority Club Rewards, and this decision is final."
        I can't image that priority club is pushing customer to other hotels.
    3.  For the duplicated accounts, I think priority club is making a very big mistaken. I know for some cases, the duplicated accounts is not the member's fault. Hotels help to register in frontdesk and the member forget the account so they register a new one next time. But priority club seems to lock and freeze all the accounts. Even if the members has purchased lots of points in one of the account.  To keep things fair, at least the member can keep one account and priority club can deduct the illegal points.
    4. Now there are lots of complains on the forum about the priority club. Some person post "No more IGH stay' today.
    I know Starwood value that their customer US$40K because if they study that if they lost one customer, they will lost about US$40K in the future. I don't know why it is so strange that IGH value that their customer as zero and refuse the future contribution.
     To solve all these problem, I think it is time to adjust the policy that no more accounts locked and auditing. All locked accounts should released. But if priority club find there is cheating points in any accounts, priority club can freeze and deduct these points with email notice to customers.
    Thanks for your time and consideration.
已有2人评分威望 理由
lancelot610 + 15
叶飞 + 20 大胸襟

查看全部评分 总评分:威望 +35 

喜欢新的飞客茶馆app

黑钻会员 鲜花(15)

鱼鱼 发表于 2010-4-18 12:30:06  | 显示全部楼层
很官方回复一套一套的

没有实际的用途。。。

钻石会员 鲜花(2)

StuartWitzman 发表于 2010-4-18 12:32:53  | 显示全部楼层
原来是这样的,那么他们的回答稍微polite一点也是正常的。还是继续抵制这家酒店,专心住我的万豪和Hyatt。什么东西,对待上帝的态度,简直和对待犯人的态度一样。它拽就让他拽好了,我用脚投票。不过,对版主为大家争取公平表示感谢!
好好学习,天天向上

蓝钻会员 鲜花(40)

chris81 发表于 2010-4-18 13:08:55  | 显示全部楼层
回复 1# flyworlddream

很官方的回答,额。。。相对于ihg,我们还是处于弱势

钻石会员 鲜花(1)

connanshek 发表于 2010-4-18 13:16:46  | 显示全部楼层
官方的回复是一回事儿,和具体的执行力度希望能一致。

蓝钻会员 鲜花(75)

topchina 发表于 2010-4-18 13:28:00  | 显示全部楼层
非常感谢, 看来超级版主关心的不是他个人的某个帐号的得失, 他关心的是我们整个论坛上坛友的利益, 这才是超级版主应有的风采.

支持下!!!

钻石会员 鲜花(2)

host 发表于 2010-4-18 13:36:46  | 显示全部楼层
还是超版厉害,发的有礼有节
Target: 10M Miles

蓝钻会员 鲜花(5)

W18Cr4V 发表于 2010-4-18 13:40:01  | 显示全部楼层
也公开一下是我给他们写的信, 如果投诉还是通过正常的优悦会email和电话支持
    Recently, there are lot ...
flyworlddream 发表于 2010-4-18 12:24


逻辑很清晰,不卑不亢,事实与理据齐飞,砂糖大便共长天一色(应该说威逼利诱,胡萝卜加大棒子),赞一个。

flyworlddream 这样做法很有作用,之前那个秘书没什么大局观的,可能只是某领导要她这么干,她就拿着鸡毛当令箭,三分颜色上大红,粗鲁的搞咱们。我们再次触动他们领导,而且领导的回信比较温和,对我们争取权利大有帮助。毕竟不是个个的坛友都能不住IGH的哦!

不过我觉得有很重要的一点要补充:不管小号如何泛滥,弄的分如何的多,IHG没有给会员任何申诉和解释的机会,这个在法制观念比较健全的西方国家,是无法想象也绝不能接受的。当年O. J. Simpson 杀妻案(刑事部分)开始的时候不也觉得铁证如山么? 后来还是打成无罪了。(这个比喻是不是有点不伦不类,哈哈!)

白金会员 鲜花(0)

panthert 发表于 2010-4-18 14:53:35  | 显示全部楼层
楼主的邮件有水平! 支持

白金会员 鲜花(0)

iamjoy1999 发表于 2010-4-18 15:04:31  | 显示全部楼层
非常感谢, 看来超级版主关心的不是他个人的某个帐号的得失, 他关心的是我们整个论坛上坛友的利益, 这才是超 ...
topchina 发表于 2010-4-18 13:28


同感!非常感谢LZ为我们大家争取利益。
W

蓝钻会员 鲜花(4)

W 发表于 2010-4-18 15:22:02  | 显示全部楼层
回复 10# flyworlddream


确实写得相当有水准

发表回复

您需要登录后才可以回帖 登录 | 注册

本版积分规则

详情

IHG优悦会介绍

优悦会(IHG Rewards Club)是洲际集团的常客计划。
会员等级分为俱乐部会员(Club)、金卡会员(G)、白金卡会员(P)三个等级。
大使计划(Intercontinental Ambassador)是针对洲际酒店及度假村,该计划分为大使会员和皇家大使会员。大使会员仅在入住洲际酒店时享受相应礼遇。
2015年 最受常旅客喜爱酒店积分促销奖
关于我们
关于飞客
发展成长
媒体报道
企业愿景
联系我们
商务合作
加盟飞客
投资人关系
帮助中心
服务协议
帮助中心
在线客服
投诉建议
关注我们
官方APP
官方微信
官方微博
快速回复 返回顶部 返回列表