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白金会员 鲜花(2)

wzy81886 发表在  2011-8-15 04:17:36  | 显示全部楼层 | 阅读模式
本帖最后由 wzy81886 于 2011-8-15 04:19 编辑

问的问题的是:
Sent: Sunday, August 07, 2011 8:30 AM
To: +PriorityClub Service Center (APAC)
Subject: Member Level Platinum : Discrepancy Notification
Member Level Platinum : Discrepancy Notification
Region: ASIA PACIFIC
Member Level: Platinum
Priority Club Number:xxxxxxxxx
Account Name: xxxxxxxxx
Phone Number: xxxxxxxxx
Email:  xxxxxxxxx
Discrepancy Type: Missing Stay
Name Used to Book Room: xxxxxxxxx
Reservation Made By:
Hotel Name: InterContinental Hotels
City: DaLian
State, Province and/or Country:
  Check-In Date: 27 Jul 2011
Check-Out Date: 30 Jul 2011

Room Rate:
Confirmation Number:
Additional Comments:
Accommodation room number: xxxx


给我的回信

Dear Mr. xxxx
Thank you for contacting Priority Club Rewards regarding your  Platinum Ambassador account. We appreciate the opportunity to assist you.
Our records show that your stay on 26 Jun 2011 was previously posted to your account on 10 Jul 2011. You received 10,000 points for this stay and your current point balance is 154,001. This should be available for immediate viewing in your online account which can be accessed by clicking here.
We understand that many members reserve more than one room per hotel per night. Unfortunately, Priority Club® Rewards members are only eligible to earn points for one hotel room per night for stays outside the US and Canada. This is stipulated in our terms and conditions, which you may view by clicking the weblink


钻石会员 鲜花(18)

blanc_shi 发表于 2011-8-15 06:06:05  | 显示全部楼层
客服看错日期乐吧?

蓝钻会员 鲜花(21)

Beaufort 发表于 2011-8-15 06:55:22  | 显示全部楼层
本帖最后由 Beaufort 于 2011-8-15 07:00 编辑

typo而已。处理太多case了。

空乘 鲜花(648)

Simon0902 发表于 2011-8-15 09:54:17  | 显示全部楼层
Beaufort 发表于 2011-8-15 06:55
typo而已。处理太多case了。

JUN和JUL说是TYPO还可以理解。。JUL后面是AUG,怎么可能是TYPO。。。明显看错日期了,人家住都是JUL末了!
Hyatt DD; SPG PPP; MR PP; A3 SSSS; CZ S; HH DS; IHG GG;

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优悦会(IHG Rewards Club)是洲际集团的常客计划。
会员等级分为俱乐部会员(Club)、金卡会员(G)、白金卡会员(P)、至悦精英会员(S)四个等级。
大使计划(Intercontinental Ambassador)是针对洲际酒店及度假村,该计划分为大使会员和皇家大使会员。大使会员仅在入住洲际酒店时享受相应礼遇。

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