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[英国中部BMI(已退出)] 这次要税费refund就很纠结

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蓝钻会员 鲜花(4)

myif 发表在  2011-8-3 19:34:12  | 显示全部楼层 | 阅读模式
行程不复杂,两个zone8区内单程c+p兑换

一个route是OKA-ITM-KIJ-CTS,日本国内没有燃油税,除了羽田的话我记得其他机场也没有机场使用费。里程票理论上也没有消费税5%,就算有么也就是50磅的5%吧,所以第一程收了我37.4的税我觉得很吃惊,而且明确这是JP Tax,其实应该就是对应消费税,明显多收了但是refund team就是不承认

另一个route是CTS-HND//NRT-PVG,其中有1.3磅的HND机场使用费,跟公布的170日币差不多,这个没有问题,同样的,我觉得多收了我的消费税,而且实际被收了69磅的税费,但给的明细只有14.6,剩下的钱到哪里去了,一个单程的NRT-PVG,国航的航班不可能要我55磅的税费吧

总之,这次票本身出的就很晚,BMI能出而且不收close in的钱,我觉得还是蛮好的,但是阿三的随意性还是大了点,这点比起那些SA里IT强大如NH/CO/AC之类的,就显示出差距了

Please find breakdown oftaxes as per request. Please note all prices are GBP(£).

Y73GCM:
37.40JP

2EFC2N:
13.30JP
1.30HJ

I hope this helps clarify yourrequest.

Best regards

George



From:
Sent: 31 July 2011 14:08
To: Diamond Club
Subject: RE: inquiry on the tax and airport fees on my reservation
I’ve consulted ANA customer service line, and they told me thatthere are consumer tax in JP(5% of fare), other some airport charged airportuse fee(should be no more than 1000JPY). Otherwise, no additional tax.

So my understanding is if my ticket is a reward ticket, the fareshould be zero or 50ponds*5%=2.5ponds(c+p reedem) for one way plus limitedairport use fee.

No sure whether what they said is right or not, could you listthe breakdown for the tax charges on both bookings, thanks.

Regards,

From: Diamond Club[mailto:diamondclub@bmiemail.com]
Sent: Tuesday, July 26, 2011 5:15 PM
To:
Subject: RE: inquiry on the tax and airport fees on my reservation

Thank you for your email. I have checked the tax on both bookingsand they are correct. Both bookings have a JP tax, this is imposed when aflight is stopping and not connecting. A connection flight is classed as within24 hours. On the booking ref: 2EFC2N there is also a Domestic passengerFacility charge for Haneda.

Ihope this clarifies any questions you may have.

Bestregards

George

From:
Sent: 25 July 2011 14:38
To: Diamond Club
Subject: RE: inquiry on the tax and airport fees on my reservation
Yes for sure.

Please have the reservation number:

Y73GCM
2EFC2N

Regards,

From: Diamond Club[mailto:diamondclub@bmiemail.com]
Sent: Monday, July 25, 2011 8:54 PM
To:
Subject: RE: inquiry on the tax and airport fees on my reservation

Thank you for your email. Do you have a reference number to allowme to investigate the booking?

Bestregards

George

From:
Sent: 22 July 2011 05:31
To: Diamond Club
Subject: RE: inquiry on the tax and airport fees on my reservation
Hi George,

I have a new problem regarding the taxes.

I’ve booked a miles+cash flight via my account 10010844471.

the detail route is

1.OKA-ITM-SDJ-CTS

What you’ve charged me is around 37 pounds taxes, however, asfar as I know, domestic flight in Japan has no fuel charges and service fees.In ITASOFTWARE, I also found there is no fuel charges and service fees. So Ithink the 37 pounds should not be charged into my account.


2.CTS-HND//NRT-PVG

What you’ve charged me is around 84 pounds taxes, however, sameas above, I also think you charged more than actual.

Could you kindly help to check on this and refund into my creditcard, thanks.

Regards,


蓝钻会员 鲜花(18)

badigao 发表于 2011-8-3 23:55:17  | 显示全部楼层
ACCOUNTING FIRM emails bomb  haha
Heroes get remembered, Legends never die!

蓝钻会员 鲜花(36)

phpaper 发表于 2011-8-4 09:40:22  | 显示全部楼层
同情ING,BMI不认账没办法的啊。。是不是所有日本航线都有这个BUG

蓝钻会员 鲜花(4)

myif 发表于 2011-8-4 20:29:11  | 显示全部楼层
phpaper 发表于 2011-8-4 09:40
同情ING,BMI不认账没办法的啊。。是不是所有日本航线都有这个BUG

不知道,我还在跟他们搞,ANA自己跟我确认他们出的日本国内里程票是一毛钱税费都没有的,除了HND的那个170日币以外,所以我是觉得BMI这个肯定有问题

蓝钻会员 鲜花(110)

yw1248 发表于 2011-8-5 01:18:39  | 显示全部楼层
你登录你的bmi账户,去Manage Booking里面,把PNR资料提交后,会有重寄行程单功能,你会收到行程单包括所有的收费。仔细看看就知道了。看起来兑换漂的JP算法是按照Y舱全价票的5%来计算就差不多是这个价。至于你的回程里面大概的税费如下,大概收费好像没什么错
Japan Consumption Tax (JP)         £13.40
Japan Domestic Passenger Facility Charge (HJ)         £1.30
CA YR surcharge (YR)         £35.50
CA YQ surcharge (YQ)         £2.40
Japan International Passenger Facility Charge (SW)         £16.10
Passenger Security Service Charge (OI)         £3.90

蓝钻会员 鲜花(4)

myif 发表于 2011-8-5 07:24:44  | 显示全部楼层
yw1248 发表于 2011-8-5 01:18
你登录你的bmi账户,去Manage Booking里面,把PNR资料提交后,会有重寄行程单功能,你会收到行程单包括所有 ...

Sorry we are unable to find this booking, please check the details you entered and try again. If the problem persists please contact our call centre on 0844 8484 888 (UK) or 44 (0)1332 648181 (outside UK). We apologise for any inconvenience caused.


查不了啊。。。

不过我大概知道了,谢谢你,估计就是他们收我y舱的JP Tax,不过这个合理么?

蓝钻会员 鲜花(110)

yw1248 发表于 2011-8-5 19:32:39  | 显示全部楼层
合不合理这个很难讲清楚。不过,我觉得这个是NH定的,你可以用其他航空公司去问一下税费价格比较一下咯

蓝钻会员 鲜花(4)

myif 发表于 2011-8-6 07:12:01  | 显示全部楼层
yw1248 发表于 2011-8-5 19:32
合不合理这个很难讲清楚。不过,我觉得这个是NH定的,你可以用其他航空公司去问一下税费价格比较一下咯

我就是打电话给NH的客服中心,他们说他们自己出的里程票一毛钱税都不收,所以我觉得他们也不会向BMI收,那么BMI按照Y舱收我税,是不合理的

蓝钻会员 鲜花(110)

yw1248 发表于 2011-8-6 07:58:51  | 显示全部楼层
你发个电邮给bmi,问他们解释一下为什么JP会被加收而且是按照全价舱,还有NH自己的兑换也没收这个费用。这个可能会有用因为至少这些看email的人不是阿三。所以试一下吧

蓝钻会员 鲜花(4)

myif 发表于 2011-8-6 10:56:36  | 显示全部楼层
yw1248 发表于 2011-8-6 07:58
你发个电邮给bmi,问他们解释一下为什么JP会被加收而且是按照全价舱,还有NH自己的兑换也没收这个费用。这个 ...

谢谢,正在跟乔治兄沟通,之前沟通还蛮有效果的,希望他这次也能给力

蓝钻会员 鲜花(4)

myif 发表于 2011-8-20 14:10:51  | 显示全部楼层
本帖最后由 myif 于 2011-8-20 14:11 编辑
yw1248 发表于 2011-8-6 07:58
你发个电邮给bmi,问他们解释一下为什么JP会被加收而且是按照全价舱,还有NH自己的兑换也没收这个费用。这个 ...



From: Diamond Club [mailto:diamondclub@bmiemail.com]
Sent: Wednesday, August 10, 2011 9:40 PM
To:
Subject: RE: inquiry on the tax and airport fees on my reservation

Thank you for your email. DU tax is a tax used by bmi for additional collections. The two processed in your booking by bmi were for the Cash element of the ticket and the Credit Card fee.

I hope this clarifies any further questions you have regarding your booking.

Best regards

George



最终结果就是燃油税一毛都没有要回来,觉得很不合理但也没办法了

明明去程是OKA-ITM-KIJ-CTS的全日本国内无燃油费航班,结果总花费152.44美金比回程CTS-HND//NRT-PVG的有国际航班,有NRT和HND的facility charge的115.24美金还要贵上差不多40美金。。。

BMI出日本国内航班真心坑爹,以后还是找BA/UA/CO吧。。。
已有1人评分威望 理由
yw1248 + 5 安慰安慰

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钻石会员 鲜花(118)

banegaard 发表于 2011-8-20 17:08:38  | 显示全部楼层
浣犲拫鍒╃敤婕忔礊鍛紝 @澶ч蹇潵绂佹璁块棶鍚э紒

蓝钻会员 鲜花(110)

yw1248 发表于 2011-8-21 05:58:31  | 显示全部楼层
banegaard 发表于 2011-8-20 09:08
我说一点我跟ICC斗争这个税费的经验

第一是能当场解决的,一定不要付款之后再弄

他这个状况任何付费订票的税收都不能适用的……因为日本国内增值税是5%X票面,而楼主要的是5%X0=0...

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