Important information for all Air Canada customers
We have been advised by the CAW - the union representing Air Canada's call centre and airport customer service agents - that it intends to proceed with strike action as early as 00:01 a.m. EDT, June 14, 2011, in the event an agreement is not reached.
Please keep in mind, however, that if call centre and airport customer service agents walk off the job, we will continue to operate our full flight schedule.
The following steps will help you avoid long wait times at the call center and queues at airport check-in kiosks, and expedite airport processes:
Check in online or on your mobile device at any time within 24 hours of your flight's departure.
A message to our customers
We remain committed to reaching a negotiated settlement with the union and avert strike action.
In the meantime, we will continue to work hard at fulfilling our first priority: taking care of our customers and ensuring that everyone gets to their destination safely. A message to our customers
Frequently asked questions
Although a full schedule of flights will continue to operate in the event of a strike, we understand that our customers will have questions and concerns. We've tried to provide answers to the questions you're most likely to have. Frequently asked questions
The following information can help ensure you have a smooth travel experience.
Check in onlineor on your mobile device at any time within 24 hours of your flight's departure.
Although more than 500 self service kiosks for check-in and baggage tagging are available at the nine Canadian airports that would be affected by the strike (Vancouver, Calgary, Edmonton, Winnipeg, Toronto Pearson, Ottawa, Montreal, Halifax and St. John's NL), lines would be longer than usual with limited available personnel.
Take a few minutes to view our tutorial on self-service check-in tools. You'll learn everything you need to know about online, mobile and kiosk check-in.
Make sure you arrive at the airport in advance of recommended check-in and boarding gate deadlines to avoid problems associated with summer travel congestion.
Our Call Centres are currently experiencing higher than usual volume and therefore wait times are long.
To avoid these lengthy wait times, we encourage you to: Check your flight status online In the event that your flight is delayed or cancelled, you may be eligible to rebook your flight using our self-serve delayed and cancelled flight service.
We will continue to provide updates in the coming days as new information becomes available.
We remain focused on mitigating inconvenience to the best of our ability and, more importantly, getting everyone to their destination safely.
We are pleased that the recent labour dispute has been resolved. Our customer service agents are back at work and it's business as usual. You can continue to book with confidence. To thank you for your understanding, we're offering a special promo code for upcoming travel.
To get your exclusive discount, simply enter this promotion code when booking right here at aircanada.com:
Promotion code THANKYOU
Valid on any fare type for travel within Canada and from Canada to the U.S.
Travel until December 9, 2011.
Book by Sunday, June 19, 2011 midnight, from your city of departure.
Canada 30% offer: To take advantage of this offer, purchase your tickets (Tango and Tango Plus) at aircanada.com byJune 17, 2011, midnight from city of departure. Offer valid for travel until December 15, 2011.
Canada 15% offer: To take advantage of this offer, purchase your tickets (all fares) at aircanada.com by June 19, 2011, midnight from city of departure. Offer valid for travel until December 9, 2011.