chuan1101 发表于 2011-5-7 16:35
.....争取吧，4月的时候从LAX回来，一路PTV不好用，回来投诉，前2天给了1W点，有邮件为证，呵呵Dear Mr. XX:
Thank you for contacting us. Please accept our apology for the delay in our response.
Our crew members do not always have the capability to make repairs to our audio/video
equipment in flight. We know this entertainment is a welcome diversion, and we regret
that it wasn't working when you traveled with us to Shanghai on April XX.
In view of your disappointment and to make amends, I've credited your AAdvantage®
account with 10,000 bonus miles. AAdvantage® miles can be used to claim travel
Mr. XX, we hope to welcome you aboard soon. We will do our best to see that your
next trip is pleasant and trouble free.