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处男贴:求令各位比较感动的酒店致歉信

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钻石会员 鲜花(8)

amigo1128 2011-5-5 11:15:26  | 显示全部楼层 | 阅读模式
本帖最后由 amigo1128 于 2011-5-5 11:18 编辑

本人处男贴:
本人非酒店业的服务行业,因工作原因,现求令各位比较感动的酒店致歉信学习,谢谢各位支持!
评分 (1人)威望 理由 总评分:威望 +10  查看全部评分
susdev + 10 ++2/2 survey

黑钻会员 鲜花(12)

xkfyun 2011-5-5 11:20:56  | 显示全部楼层
顶处男              

蓝钻会员 鲜花(27)

tonyouyang 2011-5-5 11:35:45  | 显示全部楼层
破处男。。。。

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bluefox_hz 2011-5-5 12:28:25  | 显示全部楼层
........楼快要歪了

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markchi 2011-5-5 13:39:49  | 显示全部楼层
小力点顶,会流血

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markchi 2011-5-5 13:42:00  | 显示全部楼层
貌似IHG 给不出 令人感动的致歉信

终钻会员 鲜花(481)

rocxian2010 2011-5-5 13:54:19  | 显示全部楼层
{:3_46:}前面还是后面的处男啊?
说点正经的,没有收到过书面道歉,只有收到过电话道歉。
ihg RA;spg P; MR P;CZ G。。。。。

钻石会员 鲜花(9)

随柳风 2011-5-5 16:23:02  | 显示全部楼层
IHG通常是比较强悍的,以下有一个强悍的令人感动的信:

Dear Team,
Please be advised that I handled a case for Mr. ***; PCR #****** – Case #*****,  today on behalf of Mr. Chris Zoloth, Director of Global Customer Care for IHG, under the guidance of Mr. Mayeux, and advised him of the following:
Member committed the following PCR T & C violations: Member maintained more than one account, member enrolled each in several promotions and quizzes and taking several multiple times to accrue unmerited points, and also member used these accounts to take advantage of the Platinum status promotion targeting new members.
Member called in because he couldn’t access his account. He was provided the reason for closure, and requested to escalate.
Due to time difference, member was emailed on January , 2011, with my contact details and specific instruction. Received no further response. Case closed pending additional contact.
If you should receive any further contacts from this guest, please do not discuss the matter with him, and refer him to me directly for handling. I have added a note in the case advising this and also will place an alert on the guest’s account as well. As per Mr. Mayeux’s instruction, please check the account and ensure that any remaining points are removed.
Sincerely,Josh Ellerman

Assistant to Mr. Chris Zoloth, Director of Global Customer Care for InterContinental Hotels Group

Direct Line: 801-887-7407
点评 (2条)
amigo1128 发表于 2011-5-5 22:51 谢谢!
Beaufort 发表于 2011-5-5 16:35 口吻如同警察在宣读条文
淡泊淳真
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