上礼拜AA ATL- ORD 人为原因晚点了。。。 写信要求compensation, 只赔了1Wmilage ...亏了。。。 但还是知足常乐吧、
Dear Mr. Zhang:
Thank you for contacting us. We are sorry that your trip didn't go very smoothly. It must have been frustrating when your American Eagle® flight was delayed on April 30. There is no question that you were inconvenienced.
While on-time performance is a top priority at American, the many uncontrollable factors associated with air travel make some delays and cancellations inevitable. Nevertheless, we should always do everything possible to make such situations a little less frustrating and we are concerned that we didn't do so on this particular occasion.
As a gesture of goodwill, we've credited your AAdvantage® account with 10,000 bonus miles. This adjustment should be reflected in your account very soon.
You were considerate to write about the professionalism displayed by our agent. We appreciate your warm praise and thank you on her behalf.
It is a pleasure to send a copy of your comments to the supervisor who will give recognition for this performance. Such outstanding effort deserves commendation.
Mr. Zhang, we know your time is valuable and we'll do our very best to restore your confidence in our ability to get you where you are going -- as planned. We will look forward to welcoming you aboard again soon.
Stephen J. Lasner