Dear Mr. xxx,
Thank you for your e-mail of 29 March.
We appreciate your feedback to us regarding the post in a public forum. The registered account "Shang-rila" in www.flyertea.com does not represent Shangri-La Hotels and Resorts and we do not have a member service executive named 罗音. It is not our practice to response to any post in a public forum.
Mr. xxx, thank you for communicating with us. We really appreciate your feedback to us.
Susanna Wong, Director of Golden Circle Member Services
Shangri-La International Hotel Management Ltd., 64 Mody Road, Kowloon, Hong Kong
((852) 2331 6608 7(852) 2331 6603 +email@example.com
United: 1K, AA: PE, Air France: Platinum, SAS: Gold, Starwood: Platinum, Marriott: Platinum, Hilton: Gold, Carlson: Gold, Best Western: Platinum