美联航总裁昨天确认SFO和LAX到JFK的PS flight Premier Class会改成可以平躺的，国际3舱会暂时保留，但他认为一些国际线2舱就行了。很多贵宾室需要并且将来会改进，确认Premier Class的食品和饮料的重要性。很快会有关于常客里程计划的更新，相信我们会喜欢。
Notes from UA CEO：
- single reservation system Mid-2012
- Fully integrated sometime 2013
* "Travel is an experience, not just a seat."
* "Differential offerings for each customer" through specially-tailored options for each users based on "advanced" software that tracks what customers needs, leading to substantial revenue increases for United.
* Employee morale - not about classroom training, it's about trust of management
* Poked fun at Delta - says UA will have a lot more lie-flat seats than "that carrier from Atlanta"
* Economy Plus is a moneymaker--upselling is gaining traction
* Wouldn't share details about new mileage program, but promised customers and bean counters would love the new product.
* Again, emphasized specifically tailored travel options--specifically mentions holding fares.
* Airline clubs will be enhanced.
* Ability to toggle between United and Continental on Easy Check-In Machines at airports coming.
* Commitment to A350 and 787 program, though UA can "downsize" if necessary.
* "We'll have the 787 years before any of our competitors have it" (and the A350 as well).
* "Mixed fleet for a considerable period of time" - No final decision yet on whether United will keep the three-cabin model.
* Premium Service (p.s. - LAX/SFO-JFK) service interiors will be upgraded - lie-flat seats will be added (no confirmation that three-cabin service would be removed, but this was during the discussion of three vs. two cabin service)
* Repeatedly refers to front-line staff as his "co-workers" not his employees.
* Would like to simplify fleet over time, though that's a "decade long" project. Wants a fuel-efficient fleet.
* Must be disciplined in capacity - "We don't have anything to prove in terms of size--we're the world's largest airline now...but we're here to make money...We're very focused on making money."