本帖最后由 feeler 于 2010-3-31 14:47 编辑 |
Part I: The Best Rate Guarantee, Defined
What is a "BRG"?
A "BRG" is a slang acronym for "Best Rate Guarantee".
Best Rate Guarantees, Explained?
A "Best Rate Guarantee" is a travel provider's guarantee that they will provide the lowest rate available for your hotel room on the internet, or provide you with some form of compensation, whether that be rate matching, beating by a percent amount, or in our case with Expedia.com, giving you the difference plus a $50 voucher for a future hotel purchase.
BRGs go by many names - for example, Expedia calls their guarantee the "Best Price Guarantee". For the purposes of our website, we'll be calling every guarantee a "Best Rate Guarantee" for simplicity's sake.
Part II: Everything you need to know about the Expedia BRG
What are the steps that I have to take in order to get free hotel cash?
Well, first you need to find a BRG free room opportunity. This is done by comparing two websites. Sounds tedious, doesn't it? Well, it's not.
The easiest method for getting free rooms in a hurry is by completing a short search for your desired city on our comparison partner site HotelsCombined and other hotel comparison sites on the internet like Kayak and Sidestep. By using these sites, you'll be able to easily compare hundreds of websites at once, comparing prices side by side, all on one line. Compare these prices (from a variety of different sites) to the prices on Expedia.com. We've simplified your search process by providing you with a step-by-step tutorial to find and locate BRGs using our sponsor HotelsCombined.
After finding a price inequality, follow the steps listed on this Frequently Asked Questions page in order to file your claim.
Where do I file my claim? Do you have a link to the forms?
Thankfully, there are NO forms! You file your claim by telephone at 1-800-Expedia in real-time. Simply call this number and say "I want to file a Best Price Guarantee claim". The agent will ask you where you found the lower rate. You may guide the agent directly to the rate you located in real-time. Claims usually take five to ten minutes, depending on the ease of locating the rate. If your BRG is valid, the agent will issue a refund to your credit card for the difference in price between their website and the competing website, and then "drop" an Expedia $50 voucher into your "Saved Vouchers" within your account. There is no waiting. You can immediately use the code to book another hotel stay if you wish.
How long will it take for me to hear back from the claim staff?
Immediately! Unlike the Wyndham BRG, the Expedia BRG provides immediate results. If your claim is valid, the process will take just minutes to complete. However, be patient, sometimes you'll be "on hold" for a bit of the time while your claim is being looked over. Agents are generally friendly, courteous, and know exactly how to file your guarantee claim.
Can I use the $50 Expedia voucher and then file ANOTHER BRG claim for that booking?
It's been confirmed to have worked in the past, however many readers have informed us of denials recently when attempting to do this. If you do book a room using the $50 voucher and then file a BRG claim against that booking when finding a lower rate (and it gets approved), you would NOT receive the difference in price in these situations - you'd only receive the $50 voucher.
What if my claim is denied? Can I cancel?
Absolutely. You may cancel any Expedia hotel booking as long as the cancellation deadline for the particular hotel has not passed. The cancellation deadlines are easily visible when booking your hotel. Be aware, though, that Expedia charges your credit card when booking a hotel room, and any cancellations are subject to waiting for your credit card to be refunded. This usually takes 7 business days, but has been known to happen sooner.
Which hotel chains participate in the Expedia BRG?
Every Expedia Special Rate Hotel in the world, regardless of brand or location.
What is an Expedia Special Rate Hotel?
An Expedia Special Rate hotel is a hotel in which Expedia pre-purchases hotel rooms en masse and then sells those hotels rooms to you directly. Expedia pays for your hotel room, then sells that room to you directly. Credit card information is given to Expedia, not to the hotel. The hotel is paid in full including all taxes (apart from Resort Fees, Energy Surcharges, Parking, and Add-Ons) before you arrive. There are no surprises waiting at check-in like we had during the Wyndham BRG - everything is as normal as it would be if you'd book any room on Expedia, and the hotels NEVER know that you filed a BRG claim.
Why do I have to be a member of Expedia in order to file a BRG claim?
Expedia needs a place to store your credit card information (for refunds) as well as a place to "drop" the $50 Expedia vouchers for future use. Everything is stored on your account on Expedia.com. Simply, easy, and effective.
Part III: Limitations and Exclusions
Is there a limit to the number of BRG claims that I can file?
You may file as many claims as you'd like, and you will receive the difference in room rate for each one.
However, Expedia enforces a three $50 voucher limit per calendar month. That's $150 worth of free hotel vouchers per month, and $1800 per year. Plenty to keep everyone happy!
There are NO limitations on how to use your $50 vouchers. You can claim them wherever and whenever you'd like - even for consecutive nights or $5 Las Vegas room rates. You can use a year's worth of vouchers all at once, too - there are no redemption limitations whatsoever. The limit of 3 per vouchers per month is a limit on the number of vouchers that you can receive from Expedia in a month, not a limit on how you many you can redeem per month.
How strict is Expedia about their three $50 vouchers per month rule?
Usually fairly strict. There may be cases where an Expedia agent may errantly give you additional $50 vouchers when you aren't entitled to any more. However, we don't recommend abusing this promotion. If you find a lower rate on a competitor website, by all means file your claims to gain the compensation you are entitled to. But, don't abuse the goodwill of Expedia. They can alter their guarantee at a moment's notice due to abuse.
Aren't you guys abusing the system by running this illegal (angry expletive) website?!
While we respect every opinion, there is no law that prohibits the sharing and distributing of the hotel rates on two competing websites. We act as the middleman to bring these rate differences to your attention - and what we find is a mere drop in the bucket out of literally thousands of rates online. If you choose to file a BRG claim as you are entitled to, based on this information, that is entirely up to you. We remain blameless, and always will remain blameless.
What happens if I cancel a hotel reservation on which a BRG claim was honored?
Assuming that you received a refund for the difference through your BRG claim and all cancellation deadlines were met, you will receive a full refund of the original purchase price, less the amount refunded during the BRG claim. For example, if you book a $35 room on Expedia.com and locate a competing rate for $25, Expedia will refund your credit card $10 (and provide you with a $50 voucher). If you cancel this hotel room, you will receive a refund of $25.00, as you have already received a $10 refund. Sorry, no double-refunds are possible for anyone who was getting their hopes up.
Is there a minimum price difference required before a claim can be approved?
No, there is no minimum price difference that is required for the BRG to be honored. Even if the competing rate is $0.01 cheaper, you will recieve a refund for $0.01 plus a $50 voucher.
After confirming a BRG, is it possible to change the dates of the stay?
Yes, depending on the change policy of the hotel. Be aware that charges are re-processed. If you have applied a $50 voucher and decide to make changes, you will forfeit the $50 voucher. If you have not applied a $50 voucher, you needn't worry about this.
Can the guest names be changed after the claim is approved?
With Expedia, guest name changes are possible by calling 1-800-EXPEDIA. You may have to re-book your reservation.
Are there any websites that are not valid competitor sites for BRG claims?
Very few. All "English-Language" competitor websites ARE valid for BRG claims, assuming that the rates you are viewing are available to the general public. "Internationally-based" sites were previously invalid for the Expedia BRG, but as of now, they are accepted as long as they are in English.
Is it true that I have to book a non-refundable, prepaid rate when filing an Expedia BRG claim?
All Expedia Special Rate hotels are fully refundable within the specific hotel's cancellation deadline. Many hotels are non-refundable - these terms are clearly stated before booking. But, please be aware that all Expedia Special Rate Hotels require prepayment.
Expedia.com is quoting the room cost in USD, but a competitor site is quoting the room cost in the local currency. Will this matter? XE.com shows the local currency to be lower, after all.
Expedia.com is a USD website and will only accept claims based on corresponding USD quotes. The booking price must be in USD, a currency converter quote will not suffice. Luckily, most international competitor sites have USD counterparts, so this will only be an issue in very rare and obscure cases.
Is it true I can get multiple FREE NIGHTS using this Expedia promotion?
You can receive as many free nights as your $50 Expedia voucher will buy you. If you locate a cheap $10 Vegas room rate, you'll get around 4-5 nights depending on taxes. If you locate a $25 room rate, you can get 2 free nights. If you locate a $50 room, you'll get one night free. If you use it on a $100 room, you'll receive your room half price. How you use your coupons are entirely up to you!
I filed a claim and the rate changed before they could approve it. How can I prove that the rate existed?
You can't. Time is crucial to getting a claim approved. Expedia.com does NOT accept screenshots, PDF prints, or any other proof that the rate existed. You must guide the agent to your rate in real-time. If the agent cannot locate the rate, your claim will be denied.
Best of luck with your BRG claims!