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[喜达屋] 实在不尽如人意的福州westin

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钻石会员 鲜花(2)

shtop 2011-2-28 14:57:10  | 显示全部楼层 | 阅读模式


住了3天,每天一堆问题,退房的时候写了点还记得的问题给他们,希望他们快快进步。。。。。




1, Too few doorman for service. No one showed up or helped me of myluggage when I arrived. And during my 3-day-stay there, I found more than oncesuch situation.
2, The hotel just opened last year. My room was 1016 and the smellof decoration was still quite strong. The hotel offered other alternative roomsbut no one was better.
3, We paid to add one bed during my stay but no additional bathroomset.
4. Wi-fi network is available in the hotel, which is quite nice.But the network has some problems .. 1) Very slow for visiting websites outsideChina, hardly could visit 2) The browser was forced to be redirected tohomepages. For example, when I opened www.sina.com.cnand try to open a sport news. The browser would go back to the www.sina.com.cn instead of the news. Ithappens for all my interested websites. It might be necessary for the hotel toget some technical supports to test the websites.
5, As a platinum member, I could check-out till 4pm. But the keywas valid till the morning. Since the elevator needs to be activated by thekey, I have to go to the front desk to renew my key.
6, We use privilege card when having dinner at the Chineserestaurant on the 5th floor. Discount was not right. Glad this problem has beencorrected when we submitted the complaint to the SP card customer service.
7, 10th floor is a non-smoking floor. We found a cigarette end nearthe elevator on Feb-25. It has been lying there for a whole day. Very curioushow often the cleaning check is done.
8, We asked severy services including window opening, more bathroomsets in the room but the responding time for housekeeping is rather long.
9, Only two restaurants in the hotel, one Chinese and one westernbuffet. The ordering menu of the western one is same as room servicemenu. Given the limited options of restaurants, could the dishes deliveredhave more changes? Fuzhou is hardly a tourism city and I suppose most of thevisitors to Fuzhou Westin are for business. It's hard to stay inside the hotelwhen too limited food options.
10. Fixed price of RMB200 for taxi from hotel to airport, no meterprice, no invoice. Concierge said this is unwritten rule for Fuzhou taxi to theairport. I don't have time to argue or challenge since I was in a rush tocatch my plane then. But when I stayed in Fuzhou Shangri-la, I can get meterprice when going to the airport.

最后贴点照片,第一个饭店爬鼓山的时候无意撞见,超级推荐,太棒了。。。。。。


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已有1人评分威望 理由
richsh10 + 5 照片质量差了点

查看全部评分 总评分:威望 +5 

钻石会员 鲜花(0)

markchi 2011-2-28 15:05:05  | 显示全部楼层
房間硬件不錯,喜欢

钻石会员 鲜花(1)

头疼的弟弟 2011-2-28 15:05:33  | 显示全部楼层
Dear Miss Xu

白金会员 鲜花(0)

ckckck 2011-2-28 15:06:01  | 显示全部楼层
新开的就这样,P卡在这家房间等于没升级,连前台以前在别家做过的都说升级太差,业主很强势的!

钻石会员 鲜花(2)

shtop 2011-2-28 15:21:46  | 显示全部楼层
回复 ckckck 的帖子

严格执行只升一级,定行政房才给升套

空乘 鲜花(235)

元帅

无敌 2011-2-28 15:26:45  | 显示全部楼层
回复 shtop 的帖子

不管怎样,以后去福州多了一个选择,不用总住香格里拉了。

禁止访问 鲜花(5)

20080802 2011-2-28 16:10:58  | 显示全部楼层
这英文的意见不知到发了么``要是给中国客服看得还是写中文吧

黑钻会员 鲜花(495)

lngjw 2011-2-28 16:11:59  | 显示全部楼层
个人觉得,你有几条意见要求过高了...
比如说网络的,那个国内快国外慢应该和酒店无关.还有4点退房估计你在前台ci的时候没说吧,虽然有时候不需要说,但是有时候还是要说的.又如那个餐厅的问题,两家其实也不算少了.
当然,给酒店提改进建议也不是坏事,呵呵...

钻石会员 鲜花(2)

shtop 2011-2-28 16:26:43  | 显示全部楼层
本帖最后由 shtop 于 2011-2-28 16:29 编辑

回复 lngjw 的帖子

这个网络你试下就知道了,网络快慢是运营商的问题,说起来是和酒店没关系,但是和酒店用哪个运营商的关系大着了, 这个龟速绝对要迅速去解决了的,而且他那个重定向的问题严重的很,基本点2次,1次回主页,根本没法上网。。。

四点退房checkin的时候反复和他们确认了,就是那些办事的业务不熟呗

餐厅当然仁者见仁,智者见智,我吃了3天早饭,每个蔡都一摸一样,提点建议,让他们变化下,没什么问题吧

最后,我也只是提提意见,照应付钱,也没叫他们要干嘛干嘛的,当然如果checkout的时候他们有个像模像样的人出来打个招呼,那我也会好受很多,但是没想到的是结账还结了老半天,叫车还不给票,真是气死人了。。。

钻石会员 鲜花(2)

shtop 2011-2-28 16:31:29  | 显示全部楼层
本帖最后由 shtop 于 2011-2-28 16:33 编辑

回复 20080802 的帖子

直接手写了,结账的时候留给酒店了,怕他们头是个洋人

黑钻会员 鲜花(495)

lngjw 2011-2-28 16:35:52  | 显示全部楼层
这个需要慢慢改正,新酒店肯定是各方面都不到位的...

蓝钻会员 鲜花(19)

badigao 2011-2-28 16:40:08  | 显示全部楼层
门卡的话 下次LZ CHECK IN的时候 跟前台说下 要晚点退房,就可以作的晚点了,人家也刚开门,前台可能还是比较生疏的!

黑钻会员 鲜花(346)

pelapela 2011-2-28 16:48:29  | 显示全部楼层
门卡时间不够长,这个我也遇到几次,前台MM很多不够细心

终钻会员 鲜花(479)

rocxian2010 2011-2-28 16:53:49  | 显示全部楼层
太强了,用英文写.......

蓝钻会员 鲜花(7)

冲杯三鹿给党喝

hellomoto4 2011-2-28 21:25:04  | 显示全部楼层
看窗外好像是在农村。。

蓝钻会员 鲜花(23)

小飞虾 2011-3-1 16:32:38  | 显示全部楼层
万达的酒店都是一样,没新意,这个和合肥的WESTIN基本一样啊,房间差不多,连酒廊的陈设和布局也差不多,哎

白金会员 鲜花(4)

锅贴猪 2011-3-4 12:23:05  | 显示全部楼层
多提意见是好事,我一般都懒得写。

钻石会员 鲜花(71)

shadow 2011-3-4 16:52:55  | 显示全部楼层
Your English is very nice!
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