"backdoor number" is one that gets you past frontline CSR's directly to
Credit Analysts / Credit Departments / Account Managers / Account
Specialists (different lenders call 'em different things) - these people/
departments have decision-making abilities far beyond frontline CSR's; they
are able to take and review requests for reconsideration of denied cc apps
or CLI requests, APR reductions, etc. and implement their decisions.
Last Update: 01/26/11
AmEx Oasis Program: 888-232-3261
American Express Credit Bureau Unit: 800-874-2717. Must have a current
credit report before calling. They will ask for the account number from the
credit report, which is different from your card number.
AMEX 877-399-3083/866-379-3643 – new accounts
AMEX 800 230 1284 – credit services
AMEX 800 582 6471 – new accounts/reconsideration, but agents don’t usually process applications immediately.
Macy's: 800-627-2909 (Credit Dept. - new credit, inquiries on upgrade to
Visa AmEx, credit reporting issues)
Macy's: 800-543-9617 (Recovery Services)
Meijers MC: 801-517-5560
National City: 800-762-0974 (Credit Dept.)
Nationwide Visa: 866-757-2720 (App. status)
Orchard: 800-395-6090 (May get answered in Spanish by bilingual CSR's. If
this happens and you don't speak Spanish, either try again later or try
saying "Habla ingles?" or "Ingles, por favor" to let them know you're an