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Status Match失败例子,被Priority Club气的够呛

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钻石会员 鲜花(124)

lancelot610 发表于 2010-3-25 13:43:57  | 显示全部楼层 | 阅读模式
自从拿到了SPG的金,雅高的白金,Hyatt的白金后。我蠢蠢欲动,想顺手试试match一个优越会的白金。今年到年底我应该需要出去住20晚左右,如果能拿到优越会白金就主攻Priority club的酒店。这样从一开始也许就能享受到升级。小算盘那是打的是皮拉皮拉响~~

酝酿了半天,给优越会发了封情深意切的邮件,表达我想将今后stay都转到优越会的愿望。结果这封回信等了三天后才回给我。还只给了我一个金卡。拜托,我要求的是白金。如果不批准,不动就行,我不需要金卡啊。要知道,优越会的金卡是很容易的,我至于用一升一次的status match机会要金卡么?

马上回信给优越会,对结果表示遗憾,并要求取消这个status match。三天后,人家回信,对不起,给你升了就是升了,无法返回。

苍天啊,我的机会就这么浪费了。

吃一堑,长一智,大家吸取我的教训啊,千万别随便match。

附上给优越会的信,还有他们的回信。

钻石会员 鲜花(124)

lancelot610 发表于 2010-3-25 13:45:23  | 显示全部楼层
Hi there,
  
I would like to use my Accor A-Club platinum Membership(top tier) + My SPG gold membership to match my Priority Club membership to your Platium level, or, even better, the Royal Ambassder. I also have Calson Group's silver memebership and Hyatt's platinum, not sure if they are any valuable for this tier matching.

  
As a xxx of a Multinational Company, I am a seasonal traveller for both business and leisure. For the next 12 months, I have even more travel needs because I have enrolled in an xxx program which requires me to travel to another city for xxx a few days every month. I think it makes sense for me to consolidate my all my future travel needs to be with one hotel chain in order to enjoy the benefit at maxiuam level. I have stayed with some of your hotels and  had some very positive experience. If you would let me do so, I will switch all my upcoming travels with Priority Club/Intercontinetal.

I have attached the screenshots of my memberships for your reference.
  
I have also listed my international chained hotel stays in the past 12 months that I can recall.
  
1 night in Commune by the Great Wall- managed by Kempinski - Mar 2009
4 nights in Holiday Inn, Phuket, Thailand - Apr 2009
2 nights in Best Western Premier Kilin Crown, Qingdao China - May 2009
5 nights in Omni Hotel, the CNN Center, Atlanta, USA, June 2009
1 night in Hyatt Regency, Atlanta, USA - June 2009
1 night in Haward Johnson, Hefei China - July 2009
2 nights in Wynn Hotel and resort, Las Vegas, USA - Sep/Oct 2009
2 nights in Best Western, Page, USA - Sep 2009
1 night in Holiday Inn express, Grand Canyon, USA - Sep 2009
1 night in Country Inn & Suite, Bastow, USA - Sep 2009
1 night in JW Marriot, San Francisco,USA - Oct 2009
1 night in Intercontinental the Clement, Monterey, USA - Oct 2009
3 nights in Hilton, Singapore - Feb 2010
2 rooms x 6 nights in Westin Resort, Guam USA - Feb 2010
1 night in Sofitel, Hangzhou, China - March 2010
There are also 20+ nights of Motel or non international chain hotel stays that I have not mentioned.
  
I would highly appreciate if you could seriously consider my request. Thanks again.
  
Regards,
  
xxx

钻石会员 鲜花(124)

lancelot610 发表于 2010-3-25 13:47:30  | 显示全部楼层
优越会的回信:

Dear Mr. xxx,
Thank you for your reply.
We would like to inform that your Priority Club membership level has been upgraded to Gold. With this comes a wealth of benefits, including:

  
* All Club level member benefits
* 10% point bonus on base points
* Priority Check-In
* Access to the exclusive Gold Elite Phone Number
This status will remain in effect through the end of 2010. To continue with this status for 2011, you must meet the minimum requirements of 15 qualifying nights or 20,000 points by 31 December 2010. We have ordered a new Gold membership kit for you as well, which you shall receive within the next 2 to 4 weeks.

For more information, please visit our website at:
http://www.priorityclub.com
We are looking forward to serving you in the future as a Priority Club Gold member. We hope you make our hotels your favourite places to stay when travelling.

We apologize for the inconvenience this may have caused. Please know that we highly appreciate your patience and kind understanding in this matter. Should you need further assistance, please feel free to get in touch with us directly. Attached is the link to the service centers' phone numbers page:

http://www.priorityclub.com/contactus
Thank you for giving us the opportunity to be of service to you.
Sincerely,
Ria Sistoza

钻石会员 鲜花(124)

lancelot610 发表于 2010-3-25 13:48:34  | 显示全部楼层
我很不爽,于是马上回了封信:

Hi there,
  
Pls cancel this status match in this case as I am not happy with a gold membership.

If you read my email, I am asking for the possibility to match to Priority Club's highest tier - Platinum . I understand status match is an once of life time oppertunity so I do not want to waste it on a gold.

Sorry about the inconvenience caused, however it would not happen if you have read my email carefully and checked with me before the upgrade.

Have a nice day.
  
Regards,

xxx

钻石会员 鲜花(124)

lancelot610 发表于 2010-3-25 13:49:23  | 显示全部楼层
又是三天后才给我回信,如下:

Dear Mr. xxx,
Thank you for your reply.
We would like to inform you that the equivalent of your Starwood Hotels Preferred Guest Gold is Priority Club® Rewards Gold. We regret that you feel that our offer is not enough to meet your expectations. We are unable to retract your upgrade to Gold. May we advise you to take advantage of the status and work your way up to the Platinum level instead.

钻石会员 鲜花(124)

lancelot610 发表于 2010-3-25 13:50:21  | 显示全部楼层
我更愤怒了,明显根本没仔细读我邮件嘛!

我的回复如下:

Hi xxx,
Again, if whoever worked on it really read my email at the bottom of the chain, I am not asking to match the SPG one but the Accor Plantium as primary, SPG/Hatt etc is just suppliment. If IHG does not take Accor then I should be at least informed.

I am very disappointed that you could not retract the upgrade, which means I have used up my once of a life time oppertunity to someone I don't really need??? This is not acceptable. I'd like you to escalate this to the supervisor pls. Thanks.
  
Looking forward to your reply.
  
Regards,
xxx

乘务长 鲜花(85)

flyworld 发表于 2010-3-25 13:51:46  | 显示全部楼层
白金卡也不用匹配吧!
喜欢新的飞客茶馆app

钻石会员 鲜花(124)

lancelot610 发表于 2010-3-25 13:52:09  | 显示全部楼层
这是人家给我下的最后通牒:

Dear Mr. xxx,

Thank you for your reply.

We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this may have caused you. Your comments have been recorded and we have shared them with the management staff of the Priority Club® Rewards Service Center, which will in turn pass them on to our corporate executives that make decisions pertaining to future enhancements of our program. The Priority Club® members are our most valued customers and we appreciate your loyalty to our hotels, as well as your honest feedback. Thank you for your patience and cooperation with this matter.

这明显是模板回复么!唉,郁闷死我了。

黑钻会员 鲜花(83)

管理管理员的管理员

Show 发表于 2010-3-25 13:53:26  | 显示全部楼层
白金直接住把,3晚就可以了,不要再码那么多英文了。
人家认可的几个集团上次帖子里写的很清楚了
牙膏白金ihg甩都不甩的,悲剧

钻石会员 鲜花(124)

lancelot610 发表于 2010-3-25 13:54:33  | 显示全部楼层
1. 我自己也知道用雅高的免费membership很难match到IGH的白金,但是我试试还不行么?
2. 我SPG的金上是有入住记录的,而且还不少。再加上我叙述的去年住宿情况,本以为能和客服讨论一下,失败

我是不是太贪心了?

反面教材,给大家参考~~

蓝钻会员 鲜花(21)

butterflykisses 发表于 2010-3-25 13:57:29  | 显示全部楼层
本帖最后由 butterflykisses 于 2010-3-25 14:06 编辑

呵呵,从你的入住记录看,你是各大酒店集团的住客,但都不是常住客。
近期用雅高白金去匹配的都被拒了,而SPG的金卡MATCH 洲际的白金,洲际如果给你就是自降身价。
因为拿洲际白金去MATCH 喜达屋的白金,喜达屋明确表示不接受。反之,凭SPG金卡在IHG这如能MATCH到白金,就是绝对不对等了。
洲际会自取其辱吗?

蓝钻会员 鲜花(7)

Texan 发表于 2010-3-25 14:14:50  | 显示全部楼层
这个也是没有办法的

蓝钻会员 鲜花(3)

hp1150 发表于 2010-3-25 14:24:46  | 显示全部楼层
正常反应,既然你会住蛮多晚的,学习一下坛内帖子也会很快成白金的
SPG PLATINUM
EMIRATES GOLD

钻石会员 鲜花(0)

wly 发表于 2010-3-25 14:58:42  | 显示全部楼层
怎么感觉这个match就像当年签证一样,很大程度凭运气
指不定人家给不给你match

钻石会员 鲜花(26)

airwen 发表于 2010-3-25 15:01:40  | 显示全部楼层
没有match成功是很正常的,因为你没有和IHG白金匹配的IHG认可的会员级别
Enjoy life

钻石会员 鲜花(1)

wheatcat 发表于 2010-3-25 15:07:25  | 显示全部楼层
早就说过了,拿免费得到的雅高白金、喜达屋金、HYATT白金都Match不了IHG的白金
不用在上面浪费时间和精力了

钻石会员 鲜花(9)

随柳风 发表于 2010-3-25 15:20:44  | 显示全部楼层
不劳而获的想法太天真了。
怎么看你都是为了几晚住宿的待遇在钻空子!明明不是常客又想得到常客的高级待遇。
淡泊淳真

钻石会员 鲜花(4)

chenruyu 发表于 2010-3-25 15:24:19  | 显示全部楼层
白金直接住把,3晚就可以了,不要再码那么多英文了。
人家认可的几个集团上次帖子里写的很清楚了
牙膏白金ihg甩都不甩的,悲剧
Show 发表于 2010-3-25 13:53


3晚难度很大吧!

蓝钻会员 鲜花(90)

Big big fan for chill out

lv7678 发表于 2010-3-25 15:28:20  | 显示全部楼层
呵呵,建议LZ努力点,先去拿个万豪白金再去Match其他的,这样IHG是不会拒绝你的要求的。
MR Lifetime P6
SAYONARA X4

黑钻会员 鲜花(1)

liyuheng1219 发表于 2010-3-25 15:36:02  | 显示全部楼层
本帖最后由 liyuheng1219 于 2010-3-25 15:59 编辑

lv7678不愧是万豪的死忠Fans~宣传相当到位啊

不过我真的不太赞成大家为了一年几晚的待遇去做Status Match,首先如果如LZ一样没有Match到满意的级别,这会浪费掉你一生一次的机会,此外,保级是个问题,目前据我了解,除了IHG的白金,维持其他酒店的高级别会员是需要付出一定代价的。

正如随柳风所说,如果不是常旅客,而获得这样的待遇,只会给自己频添不少烦恼,版上变成酒店卡奴,害病不轻的为数不少啊~

如果你真的是常旅客,IHG的白金应该是手到擒来的,Match的意义何在呢?
19# lv7678

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