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南京威斯汀不仅免了单 ,又收到总经理的感谢信。。。

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白金会员 鲜花(1)

delopy 发表于 2011-2-9 17:03:18  | 显示全部楼层 | 阅读模式
本帖最后由 随柳风 于 2011-2-9 17:07 编辑

春节期间入住南京威斯汀2间房2晚包括餐饮都被免单了,详见http://www.flyertea.com/thread-42894-1-1.html。 刚刚邮箱里又收到GM Richard的感谢信,代表全体员工感谢我们的入住。。。感激感激!

Dear Mr. Wang,

With this message I would like to thank you and your family for having chosen The Westin Nanjing for your stay in Jiangsu’s capital.

It was a great pleasure for me and my teams having you stay with us and hopefully making your stay a most relaxing and comfortable one.

I personally thank you for taking the time to write to me such a nice letter in recognition of one of our key talents and our services in general. We are proud of having received this letter as we only recently opened our doors; but your letter will not let us rest on our laurels; instead we shall use it as motivation to continue working hard to ensure that we will further improve and exceed our guests’ expectations in future. Alex by the way will receive a personal thank you from me as well.

I am thrilled to see that we could convince your father to stay at Westin Hotels in future and if I can be of any help in making the necessary arrangements, please do not hesitate to contact me any time. You may also refer to our Customer Contact Center in Guangzhou at 4008-688-688 in case you need an urgent reservation request in any of our more than 170 Westin Hotels or 1000 Starwood Hotels globally with renown brands like Westin, St. Regis, Luxury Collection, W Hotels, Sheraton, Le Meridien, Four Points by Sheraton, Aloft and Element. In China we have currently around 65 hotels in operations, I trust that your father and his business partners will find a hotel of ours in most of the destinations they travel to; now being a SPG member, it will really be beneficial for him.

Please allow me also to wish you and your family a Happy Chinese New Year, may it be a Prosperous and Successful one !

Respectfully yours,

杜德瑞RICHARD
DEUTL
总经理General Manager

南京威斯汀大酒店THE WESTIN NANJING
中国江苏南京中央路201号开业筹备办公室邮编210009Pre-opening Office, 201 Zhongyang Road, Nanjing, Jiangsu 210009, China
电话 T 86.25.8327.1611   传真  F 86.25.8556.9999  手机 M 86.139.xxxx.xxxx
已有1人评分威望 理由
随柳风 + 12 很好的体验,手机号码我修改了。

查看全部评分 总评分:威望 +12 

禁止发言 鲜花(0)

jasonchin 发表于 2011-2-9 17:08:18  | 显示全部楼层
这家westin的CRM做的很到位嘛。

白金会员 鲜花(1)

delopy 发表于 2011-2-9 17:09:06  | 显示全部楼层
回复 delopy 的帖子

谢谢柳随风,很体贴!
在微博上继续宣传。。。

蓝钻会员 鲜花(19)

benny 发表于 2011-2-9 17:56:25  | 显示全部楼层
PR做得很好哟 南京SHERATON要迎头追上了
神马一切都是浮云 一切皆淡定好了

钻石会员 鲜花(8)

iboy 发表于 2011-2-9 19:57:15  | 显示全部楼层
不错啊,就是价格太贵了...也给我免单就好了

蓝钻会员 鲜花(2)

xxyyuu 发表于 2011-2-10 07:03:51  | 显示全部楼层
Westin的服务很到位
SPG Platinum
A|Club Platinum

白金会员 鲜花(0)

Alive 发表于 2011-2-10 07:10:15  | 显示全部楼层
不求免单,前几天女朋友一家人去南京,我直接打电话过去(越洋电话),说不能接受预定,遗憾之余 只能最后订的喜来登,不然真的希望女朋友一家人可以感受下新环境,过个舒适的春节假期。

钻石会员 鲜花(20)

siwen77 发表于 2011-2-10 10:21:59  | 显示全部楼层
哈哈,这都能免单啊

蓝钻会员 鲜花(7)

冲杯三鹿给党喝

hellomoto4 发表于 2011-2-10 12:39:17  | 显示全部楼层
这家WESTIN挺靠谱的,我是看着它慢慢长起来的。
杭州 南京 上海

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