以下转自FT 某位 PCR Champion的回答
Each hotel will have a "Guest Champion" that focuses on Priority Club Members and is responsible for training staff to better meet those needs. Currently, many of the Holiday Inn's are undergoing rebranding and are training in the "Stay Real" program. All Holiday Inn employees will go through an extensive "Stay Real" training program to ensure guests receive the level of service they expect.
“To be the Priority Club champion and run all aspects of the program
Monitor guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
Monitors guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP's receive special recognition and service
Possession of a strong customer service skills”