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报报优悦会丑恶的嘴脸

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钻石会员 鲜花(20)

devinhou 发表在  2011-1-30 21:00:26  | 显示全部楼层 | 阅读模式
本人11月收到优悦会的周年促销邮件。 邮件写明是注册活动3个月内每Stay赢取额外1500点优悦会积分。在住了2个洲际酒店的Stay后发现实际上每个Stay只获得了1000点周年积分。在优悦会网站补登, 于是引发了下面与优悦会的争论, 让大家看看优悦会的丑恶嘴脸。 至于以后大家是不是会当优悦会的Fan就仁者见仁智者见智了。下面发发和优悦会来回的邮件:

申请补登后收到的第一个回复邮件:

Subject: Priority Club Reference 3395 22888428
Date: Sat, 29 Jan 2011 07:47:22 +0800
From: PriorityClub@ihg.com
To: devin_hou@???.com

Dear Mr. Hou,

Greetings from Priority Club Rewards!

This is to follow up on your inquiry regarding the correct amount of bonus points to be received for the Anniversary Bonus Offer 2010.

We would like to inform you that our contact has responded. As per email sent to us the promotion states that for every qualified stay member will get 1000 points that will post along with the stay. Please be advised that the bonus points for this promotion is only 1,000 points thus, your account received the appropriate points for this offer.

Thank you for your patience and cooperation regarding this matter. We apologize for the inconvenience we have caused you.

Should you need further assistance, please do not hesitate to contact us. Attached is the link to our Service Centers' phone numbers page: http://www.priorityclub.com/contactus

Sincerely,
Rachelle L. Ablan
Priority Club Rewards
IHG
E-Mail: Priorityclub@ihg.com
It's Easier. Enjoy.™
Use your Priority Club number and PIN to access your Priority Club Rewards® account online, make reservations, browse the member catalog and more!
Visit: http://www.priorityclub.com for more information.

已有2人评分威望 理由
随柳风 + 12 对优悦会来说,LZ你太认真了。
ywl113 + 5 有少了一个会友.默哀

查看全部评分 总评分:威望 +17 

UA 1K
SPG P/Hyatt D/Marriott P

钻石会员 鲜花(7)

大秦帝国 发表于 2011-1-30 21:03:13  | 显示全部楼层
本帖最后由 大秦帝国 于 2011-1-30 21:03 编辑

IHG起家的假日也就是欧美的大车店,服务意识极差,不配有忠诚会员。

互相玩玩,到也不差。

钻石会员 鲜花(20)

devinhou 发表于 2011-1-30 21:05:25  | 显示全部楼层
回复 devinhou 的帖子

为了证明我收到的促销是1500点/stay, 我把收到的邮件转发给了优悦会。不懂怎么帖网页, 就把邮件的开头的部分show一下:

周年快乐!

每次住宿奖励1,500点红利积分 真情祝您5 years周年快乐。



周 年快乐!感谢您与优悦会®5 years年来的共同进步,我们能得到您的参与和支持,深感欣喜与荣幸。为了表示我们的感谢,特此送您一份周年贺礼—在此信发出后90天之内,您每次入住 我们的酒店均可赚取1,500点红利积分。 多住多赚!这是一个快速赚取额外积分的好机会,以便您能更早兑换精彩奖励。我们期待您早日光临,让我们有机会真诚回报您的忠实惠顾。
UA 1K
SPG P/Hyatt D/Marriott P

蓝钻会员 鲜花(2)

xxyyuu 发表于 2011-1-30 21:05:32  | 显示全部楼层
玩不过只能被玩
SPG Platinum
A|Club Platinum

钻石会员 鲜花(0)

wly 发表于 2011-1-30 21:06:44  | 显示全部楼层
已经习惯洲际的卑劣了
敬而远之吧

钻石会员 鲜花(20)

devinhou 发表于 2011-1-30 21:07:57  | 显示全部楼层
本帖最后由 devinhou 于 2011-1-30 21:08 编辑

我给优悦会的回信:
From: Devin Hou [mailto:devin_hou@???.com]
Sent: Friday, January 28, 2011 6:18 PM
To: +Priority Club Service Center
Subject: RE: Priority Club Reference 3395 22888428



Thank you for your reply. But how come PriorityClub want to cheat loyal customer!!! I've forwarded you the promotion email which was sent to my hotmail account earlier. I think I'm not blind enough to misread 1000 & 1500 in the mail. Not sure what's wrong with IHG system, maybe in your system the bonus point should be 1000points/stay, but the mail sent to me is really 1500points/stay. If truth is like this, it's the fault of your system, not me. Please check with your contact again to see whether PriorityClub could change my bonus to 1500points/stay. If finally still can not change, I will never stay at any IHG hotels because it'll be exactly a trickster in my mind. Thank you!

已有1人评分威望 理由
smthnodog + 1 好牛的英文阿!

查看全部评分 总评分:威望 +1 

UA 1K
SPG P/Hyatt D/Marriott P

钻石会员 鲜花(20)

devinhou 发表于 2011-1-30 21:10:30  | 显示全部楼层
有一点不得不提的是, 虽然优悦会的态度恶劣, 但是回复邮件还是蛮快的。
Subject: Priority Club Reference 3395 22888428
Date: Sat, 29 Jan 2011 21:59:47 +0800
From: PriorityClub@ihg.com
To: devin_hou@???.com

Dear Mr. Hou,



Thank you for your reply.



Please accept our deepest apolgies for the inconvenience we have caused you. The email has been forwarded to you inadvertently due to system glitches, based on the original mechanics of the Anniversary Bonus Offer 2010.



For your conveneince w ehave provided the mechanics of the offer.



Earn 1000 bonus points for every qualifying stay. Eligible participants will receive this promotion via mail with the message “Our anniversary gift to you.” Promotion runs from 01 January 2011 to 31 December 2011.



To earn 1000 bonus points, the participant must book a qualifying rate every time they stay at our property. Only qualifying stays made within 90 days of registering to the promotion will earn the bonus points. This means that if a member registers on 01 January 2011, all qualifying stays they make between 01 January 2011 and 01 April 2011 will earn them additional 1000 bonus points.



The bonus points or miles will post with the stay. Only one room per member per night will be awarded the applicable bonus.



Further, we greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this may have caused you.

Your comments have been recorded and we have shared them with the management staff of the Priority Club® Rewards Service Center, which will in turn pass them on to our corporate executives that make decisions pertaining to future enhancements of our program.

The Priority Club® members are our most valued customers and we appreciate your loyalty to our hotels as well as your honest feedback. We hope that we will be able to take future measures to incorporate your suggestions into our program.

We look forward to serving you again in the future and hope that you will continue to use IHG as your preferred lodging of choice.



Thank you for your patience and cooperation regarding this matter. Again, we apologize for the inconvenience we have caused you.



Should you need further assistance, please do not hesitate to contact us. Attached is the link to our Service Centers' phone numbers page: http://www.priorityclub.com/contactus





Sincerely,



Rachelle L. Ablan

Priority Club Rewards

IHG

E-Mail: Priorityclub@ihg.com

It's Easier.  Enjoy.™

Use your Priority Club number and PIN to access your Priority Club Rewards® account online, make reservations, browse the member catalog and more!

Visit: http://www.priorityclub.com for more information.
UA 1K
SPG P/Hyatt D/Marriott P

钻石会员 鲜花(20)

devinhou 发表于 2011-1-30 21:11:45  | 显示全部楼层
试最后一次, 看能不能拿到积分:
From: Devin Hou [mailto:devin_hou@???.com]
Sent: Saturday, January 29, 2011 7:44 AM
To: +Priority Club Service Center
Subject: RE: Priority Club Reference 3395 22888428



Thank you for your reply. Seems like PriorityClub prefer to hurt Customer than give Customer the points which supposed to give base on the promotion email even when the mistake is 100% caused by your own system. I will quit Priority Club in 6 weeks after I redeem my points. Please let me know how to quit Priority Club membership. I will share my experience and feeling with all my colleagues and persuade them not to stay at such an honest-less hotel group. And I'll also share my experience at those travel forums. The forum readers will judge who is doing wrong and will decide whether they want to stay at IHG hotels any more. Anyway, thank you so much for your reply.



Best Regards

Devin
已有1人评分威望 理由
smthnodog + 1 好牛的英文! 犀利

查看全部评分 总评分:威望 +1 

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钻石会员 鲜花(20)

devinhou 发表于 2011-1-30 21:14:26  | 显示全部楼层
收到很“官方式”的回复。 看来不准备留人了。 于是把积分在优悦会里换了些东西。 等东西收到后准备销户。如此优悦会, 如何能“悦”得起来。。。

Dear Mr. Hou,



Thank you for your feedback regarding the Priority Club® Rewards program.



We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this may have caused you.



Your comments have been recorded and we have shared them with the management staff of the Priority Club® Rewards Service Center, which will in turn pass them on to our corporate executives that make decisions pertaining to future enhancements of our program.



The Priority Club® members are our most valued customers and we appreciate your loyalty to our hotels, as well as your honest feedback. We hope that we will be able to take future measures to incorporate your suggestions into our program.



However, if you still want to cancel your membership with us, please reply verifying your complete mailing address and telephone number on file. Kindly note that whatever points accumulated in your account will be forfeited once the account has been excluded.

Should you need further assistance, please do not hesitate to contact us. Attached is the link to our service centers' phone numbers page: http://www.priorityclub.com/contactus



Sincerely,

Maria Sheryl Joy Granado

Priority Club Rewards

IHG

E-Mail: Priorityclub@ihg.com

It's Easier. Enjoy.™

Use your Priority Club number and PIN to access your Priority Club Rewards® account online, make reservations, browse the member catalog and more!

Visit: http://www.priorityclub.com for more information.
UA 1K
SPG P/Hyatt D/Marriott P

钻石会员 鲜花(0)

烟灰飞 发表于 2011-1-30 21:16:28  | 显示全部楼层
早离开 早健康        
50 字节以内
不支持自定义 Discuz! 代码

钻石会员 鲜花(20)

devinhou 发表于 2011-1-30 21:17:03  | 显示全部楼层
Once a thief, always a thief。(偷积分) 如此优悦会, 看来不会改好了。
今年剩下的Stay准备投宿SPG, Hyatt和Marriott了。
已有1人评分威望 理由
markchi + 5 Once a thief, always a thief

查看全部评分 总评分:威望 +5 

UA 1K
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蓝卡会员 鲜花(5)

jet54251438 发表于 2011-1-30 21:52:17  | 显示全部楼层
反正我现在已经开始转到SPG了,看看人家对白金的待遇,在看看IHG对白金的待遇,我只在没有SPG的地方选住IHG的酒店!
现在后悔没早点去SPG!

蓝钻会员 鲜花(90)

Big big fan for chill out

lv7678 发表于 2011-1-30 21:52:25  | 显示全部楼层
不承认错误的酒店集团,还是尽早放弃吧
MR Lifetime P6
SAYONARA X4

白金会员 鲜花(16)

askahotel 发表于 2011-1-30 22:27:04  | 显示全部楼层
積分就積分,別動感情~

钻石会员 鲜花(20)

devinhou 发表于 2011-1-30 22:30:22  | 显示全部楼层
呵呵, 关键是诚信问题。
UA 1K
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白金会员 鲜花(1)

adieuyxq 发表于 2011-1-30 22:38:27  | 显示全部楼层
devinhou 发表于 2011-1-30 21:17
Once a thief, always a thief。(偷积分) 如此优悦会, 看来不会改好了。
今年剩下的Stay准备投宿SPG, ...

恩,我们的方向很一致啊! 不过我一直在纠结要不要踢掉Hyatt考虑HH.
China Southern Elite Plus
SPG Platinum
Marriott Platinum
IHG Platinum
Hilton Gold

钻石会员 鲜花(10)

蓬蓬头

蛛丝马迹 发表于 2011-1-30 23:43:06  | 显示全部楼层
要是我可以不选IHG,说实话我也不选。

蓝钻会员 鲜花(15)

kkk 发表于 2011-1-31 10:07:22  | 显示全部楼层
在信件中,PCR已经多次致歉,并承认是他们的系统出错,并把真正的1000分的邮件印证给你看, 而PCR的立场是不能给你1500分,只能给你1000分。。。
劈开感情,劈开情绪,这只是两方处理事件的方式不同。。。
会员不接受PCR的解释,认为你第一封的邮件为准,PCR必须给1500分:
PCR多次致歉,给了一封PCR认为真正的邮件,给1000分的促销的邮件为依归。。。

这只是PCR在这件事的处理方式,和标题PCR丑陋的嘴脸没有直接的关系。。。
LT更加不会因为这件事和PCR的关系恶劣。。。
已有1人评分威望 理由
smthnodog + 5 同意这个观点。

查看全部评分 总评分:威望 +5 

Kangen

禁止访问 鲜花(1)

feathery 发表于 2011-1-31 11:09:52  | 显示全部楼层
兄弟太有才了,用英文写那么多邮件。

蓝钻会员 鲜花(46)

zlhui 发表于 2011-1-31 12:17:32  | 显示全部楼层
既然PCR已经承认是系统出错,我们就不要纠结在是1000分还是1500分,该住哪家就哪家~~
退一步海阔天空,何必自己给自己找不爽呢~~
五浊恶世,迷途众生!~

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