有一点不得不提的是， 虽然优悦会的态度恶劣， 但是回复邮件还是蛮快的。|
Subject: Priority Club Reference 3395 22888428
Date: Sat, 29 Jan 2011 21:59:47 +0800
Dear Mr. Hou,
Thank you for your reply.
Please accept our deepest apolgies for the inconvenience we have caused you. The email has been forwarded to you inadvertently due to system glitches, based on the original mechanics of the Anniversary Bonus Offer 2010.
For your conveneince w ehave provided the mechanics of the offer.
Earn 1000 bonus points for every qualifying stay. Eligible participants will receive this promotion via mail with the message “Our anniversary gift to you.” Promotion runs from 01 January 2011 to 31 December 2011.
To earn 1000 bonus points, the participant must book a qualifying rate every time they stay at our property. Only qualifying stays made within 90 days of registering to the promotion will earn the bonus points. This means that if a member registers on 01 January 2011, all qualifying stays they make between 01 January 2011 and 01 April 2011 will earn them additional 1000 bonus points.
The bonus points or miles will post with the stay. Only one room per member per night will be awarded the applicable bonus.
Further, we greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this may have caused you.
Your comments have been recorded and we have shared them with the management staff of the Priority Club® Rewards Service Center, which will in turn pass them on to our corporate executives that make decisions pertaining to future enhancements of our program.
The Priority Club® members are our most valued customers and we appreciate your loyalty to our hotels as well as your honest feedback. We hope that we will be able to take future measures to incorporate your suggestions into our program.
We look forward to serving you again in the future and hope that you will continue to use IHG as your preferred lodging of choice.
Thank you for your patience and cooperation regarding this matter. Again, we apologize for the inconvenience we have caused you.
Should you need further assistance, please do not hesitate to contact us. Attached is the link to our Service Centers' phone numbers page: http://www.priorityclub.com/contactus
Rachelle L. Ablan
Priority Club Rewards
It's Easier. Enjoy.™
Use your Priority Club number and PIN to access your Priority Club Rewards® account online, make reservations, browse the member catalog and more!
Visit: http://www.priorityclub.com for more information.