Please be advised that I handled a case for Mr. ***; PCR #****** – Case #*****, today on behalf of Mr. Chris Zoloth, Director of Global Customer Care for IHG, under the guidance of Mr. Mayeux, and advised him of the following:
Member committed the following PCR T & C violations: Member maintained more than one account, member enrolled each in several promotions and quizzes and taking several multiple times to accrue unmerited points, and also member used these accounts to take advantage of the Platinum status promotion targeting new members.
Member called in because he couldn’t access his account. He was provided the reason for closure, and requested to escalate.
Due to time difference, member was emailed on January , 2011, with my contact details and specific instruction. Received no further response. Case closed pending additional contact.
If you should receive any further contacts from this guest, please do not discuss the matter with him, and refer him to me directly for handling. I have added a note in the case advising this and also will place an alert on the guest’s account as well. As per Mr. Mayeux’s instruction, please check the account and ensure that any remaining points are removed.
Assistant to Mr. Chris Zoloth, Director of Global Customer Care for InterContinental Hotels Group