Greetings from InterContinental Beijing Financial Street.
I would like to thank you for your time to write to me regarding your most recent weekend visit with us, and for your time with our Assistant Manager, XXXXXX. Please accept my most sincere apologies for the experiences that you described.
I certainly take all of your comments very seriously, and I must say that I am very disappointed that our team was unable to meet your expectations during your visit with us. I have taken the time today to meet with our management team to address the comments you mentioned about the Ambassador upgrade & benefits, room preparation and the quality of our amenities.
Please understand that we have reviewed our own internal procedures to prevent such occurrences in the future, so that we may be able to improve upon our service to our most valuable Ambassador guests. We strive to express our passion of service through a great hotel experience, and your comments have brought valuable feedback for our improvement.
As a gesture of our sincerity, we would like to invite you back to the hotel for a complimentary weekend night so that you may truly experience the service levels that you would expect at an InterContinental hotel. Kindly feel free to contact me directly to make a reservation at XXXXXXXX.XXXX@ihg.com.
Once again, please accept our most sincere apologies. I truly appreciate you taking the time to share your comments with us, and look forward to meeting you personally in the near future.
With Sincere Regards,
InterContinental Beijing Financial Street