I trust that our hotel staff at the Crowne Plaza Sun Plaza Beijing acted in the best way possible in dealing with this situation.
I understand that you paid for the 5,000 Priority Club points used in your canceled Reward Nights reservation at Crowne Plaza Sun Plaza Beijing. However, I would also like to remind you of the violations determined in reviewing the activities in your Priority Club account. Our records show that you had numerous promotion registrations, most of which, your account was not eligible to be registered in. Thus, your one-night stay at Holiday Inn Express Beijing Minxuyuan was credited with 9,000 bonus points. Also, it was found that you maintained more than one Priority Club account. Please refer to the clause below that is also found in the Terms and Conditions of Priority Club.
Membership Cancellation. SCH reserves the right to cancel any Priority Club membership and revoke any and all unredeemed Priority Club points collected by any member for reasons that include, but are not limited to: 1) violation of these Terms and Conditions; 2) misrepresentation of any information or any misuse of this Program; 3) violation of any national, state or local law or regulation in connection with the use of membership privileges; 4) failure to pay for hotel charges; 5) a check to a participating hotel brand that is returned for insufficient funds or is invalid for any reason; 6) commission of fraud or abuse involving any portion of this Program; 7) more than one active account per member; or 8) physical, verbal, or written abuse of hotel or IHG personnel; or 9) action, in any other way, to the detriment of the Program or any of its alliances; all as may be determined by SCH in its sole discretion.
Tara Jasmin Hernandez-Antonio
Global Fraud Protection Specialist
InterContinental Hotels Group
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