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Quality Approved Airline

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myflydream 2010-12-30 01:11:03  | 显示全部楼层 | 阅读模式
本帖最后由 myflydream 于 2010-12-30 01:15 编辑

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Quality Approved Airline - the assurance of customer service standards that an airline covets ... and passengers respect


Hainan Airlines QUALITY APPROVED AIRLINE STATUS  :   Thursday December 30, 2010




  The SKYTRAX Airline Quality Audit (SAQA) programme is a globally recognized and respected evaluation system, that evaluates the front-line operational product and service delivery standards of an airline. SAQA guidelines ensure that audits are conducted in a standardized manner, delivering the highest professional standards associated with SKYTRAX for more than 20 years.

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The Skytrax Airline Quality Audit (SAQA) programme is the benchmark for Quality Performance management in airlines, and all studies are carried out by experienced, aviation research staff employed by Skytrax.

To achieve Quality Approved Airline™ status, airlines are subjected to a complex SAQA evaluation across all areas of front-line Product and Service standards. This covers more than 750 features of product and service quality measurement, divided across the airport and onboard environments. The airport service analysis is based upon each airline's home base airport.



  
Commenting on requirements to achieve Quality Approved Airline status, Edward Plaisted (CEO, Skytrax) "we have a complex set of product and service delivery Quality targets that an airline must meet, but a critical factor for successful certification is the consistency of Quality performance."

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cognac 2010-12-30 01:33:17  | 显示全部楼层
海航质量认证就算了,竟然还有东航,东航也忍了,竟然还有国航,国航也就罢了,俄罗斯航空的出现让洒家压力了。。。
珍爱生命,享受人生,

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myflydream 2010-12-30 01:37:41  | 显示全部楼层
cognac 发表于 2010-12-30 01:33
海航质量认证就算了,竟然还有东航,东航也忍了,竟然还有国航,国航也就罢了,俄罗斯航空的出现让洒家压力 ...

被贴上去撑门脸的那6家5星航在哭泣...

钻石会员 鲜花(0)

飞行达人

hansetang81 2010-12-30 06:27:50  | 显示全部楼层
居然有国航!!!

黑钻会员 鲜花(521)

老实和尚

Guinness 2010-12-30 09:44:15  | 显示全部楼层
本帖最后由 Guinness 于 2010-12-30 09:44 编辑
cognac 发表于 2010-12-30 01:33
海航质量认证就算了,竟然还有东航,东航也忍了,竟然还有国航,国航也就罢了,俄罗斯航空的出现让洒家压力 ...

我坐过Aeroflot 浦东-莫斯科-欧洲X点 的往返程,全程新333,个人娱乐系统,全程两顿热食,N次送水,空嫂满脸笑容。

容我说一句,比个垃圾MU、CA和CZ强百套。

萍水一场,君子之交。有容乃大,无欲则刚。

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ferragamo 2010-12-30 09:47:07  | 显示全部楼层
八九十年代混黑非洲的兄弟谁没坐过俄航啊,那黑面包,哈哈哈哈哈哈哈哈
你们看到的我并不是真正的我
http://t.sina.com.cn/1824920001

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wu168 2010-12-30 12:58:06  | 显示全部楼层
70%是亚洲的,某3大航是亮点。。。。。。。。。。。。。
本人长期代写小学生寒、暑假作业,替小学生(注:幼儿园更好)欺负其他同学,代替学生父母开家会。
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