Warm greetings from the InterContinental Ambassador Service Center!
We would like to acknowledge your continued loyalty to InterContinental Hotels & Resorts. You have our assurance that we value you very highly as a Royal Ambassador and we are delighted to know that you are enjoying the many benefits your Royal Ambassador status affords you during your recent stays.
InterContinental Hotel stay activities of our members with Royal Ambassador status are monitored in order to ensure our members receive their benefits and privileges. We are pleased that you have enjoyed your ‘complimentary beverages from the mini-bar' privilege during your stay at InterContinental Nanjing.
However, the hotel has notified us that there was an above average consumption from the mini-bar during your stay, and we would like to bring this to your attention. The mini bar privilege is meant for your personal consumption in your guest room and only during your stay, it is not to be used for entertainment purposes.
We understand that there might have been some miscommunication which resulted to the misunderstanding of the said privilege. In this regard, may we respectfully request that you adhere to the guidelines of your member benefits.
We look forward to your next stay with us and thank you for your kind understanding in this matter. Should you have any questions or clarifications, please feel free to contact our Ambassador Service Center at +44 871 942 9099.