The Morgans had planned for a festive family gathering in New York, making their reservations last summer for four rooms, including three suites, starting two days before Thanksgiving, on Nov. 23. Mrs. Morgan, who lives in Seattle, said that she and her husband learned only by chance that the rooms were not available when her husband called to make a last-minute change.
“My husband called to cancel one room after my mother decided not to travel. That was when he was told that none of the rooms was available,” she said. “If he hadn’t called, we would have all shown up at the Waldorf and effectively gotten kicked out.”
Reluctantly, the Morgans accepted the Waldorf’s offer of alternate accommodations, including a free night’s stay, at the nearby Hilton New York. But the world-famous Waldorf was supposed to be the highlight of the trip, she said. “They assured us the Hilton was just as nice, but come on, there were people in the elevators at the Hilton carrying pizza boxes.”