Dear Mr. xxxx
Thank you so much for bringing this matter forward. I sincerely apologize to you. It is not the intention of Starwood Hotels and Resort staff to ever be unprofessional or ask inappropriate questions. Mr. Hong, please be assured this is not how Starwood Hotels and Resorts conducts surveys.
I completely understand your anger. Starwood Hotels and Resorts considers account security and member privacy to be of the utmost importance. For this reason, Mr. Hong, information about members is not shared with outside sources.
I have forwarded your comments to the appropriate department. Thank you for expressing your displeasure. Your feedback is important and I appreciate receiving it.
I am always available to assist you; feel free to chat with us online, have us call you or if you prefer simply reply to this email.