已经在微信上申请了退款，但是一直没消息，前几天发了邮件过来，无奈英语不太好，只能看懂一点点，在线翻译也看不是很懂，有哪位英语好的前辈能赐教一下么，就说能不能退款了。不胜感激。
Dear
In these unprecedented and challenging times, amidst the COVID-19 pandemic crisis, we want you to know that we are doing everything we can to ensure your alternate travel plans are implemented safely and as soon as possible, with maximum flexibility for you to make your preferred future travel plans.
In addition to our previous options, we wish to extend your travel rights with us by offering a Credit Account for your booking (PNR#M2VGYQ).
Credit Accounts are not only easy to redeem but also have an extended validity of 365-days from the date of issue for you to plan your future travel with us.
If you have made your booking while logged on to your BIG Member account, the Credit Account will be automatically credited to you. Please log on to your BIG Member account on airasia.com and go to My Credit Account to check your balance.
Otherwise, please create a BIG Member account on airasia.com and share with us your BIG Member ID (registered email address) by replying to this email within 14 days so we can assist further.
As we balance between the needs of all our guests, our dedicated Allstars and the extreme challenges we face during this difficult time, we implore for your kind understanding as we navigate ourselves through this turbulent time so we can continue to offer great value fares for you and more guests in the future.
Thank you for your continued support,
Adam Geneave,
Chief Customer Happiness Officer
AirAsia
