We have well received your email dated 1 March 2010 and we thank you for taking time to write to us.
Please be advised that your voucher has already been issued on 14 December 2009. As per A|Club’s Terms and Conditions, you have 2 months to request the voucher to be cancelled or reissued. Unfortunately, it has been well over 2 months since the voucher’s issuance, therefore we will be unable to satisfy your request.
On behalf of ACCOR, we thank you for your loyalty to A|Club.
Your A|Club team