我的会员级别是RA，前天通过Friend and Family Rate预定了巴厘岛IC，但是今天收到邮件，说不能给我房间升级。
We noted that you are Royal Ambassador Member and your reservation is booked through online system by using Friend and Family Rate, therefore you are not entitled for room upgrade.
根据洲际的规定，免费房和Point break的确不能升级，但是Friend and Family Rate的条款没说不能升级啊。我该咋办啊？而且这个预定还是不能取消的。
又看了一下Friend and Family Rate的条款，没有写不能升级啊。大家来分析下，什么原因啊？
Friends and Family Terms and Conditions:
The Friends and Family Rate is available to Participants only. The Friends and Family Rate is available for room bookings only and not for packages or other components. Reservations must be booked on the Friends and Family Rate reservation website and must be made in advance of travel and are non-refundable, as determined by each hotel. The Friends and Family rates are subject to availability and may be changed without prior notice; do not qualify to earn Priority Club® Reward points; may not be booked by travel agents; and are not commissionable. All room reservations are subject to each hotel’s standard room reservation and cancellation policies and procedures. All Friends and Family Rate bookings will be subject to applicable taxes, fees, and other standard service charges. The Friends and Family Rate for each hotel will be determined independently by each hotel and will vary with hotel locations/occupancy and blackout dates. The Friends and Family Rate may be terminated at any time without prior notice.