We are pleased to announce that we have completed the legal closing of the merger with Continental Airlines®. We can now begin our journey to create the world's leading airline.
As a loyal customer, you might be wondering what this means for you. For now, it's business as usual. Each airline and frequent flyer program will continue to operate separately. Rest assured, the merger won't affect miles in your account or your elite status:
Both United® Mileage Plus® and Continental OnePass® miles and programs remain unchanged. You will continue to receive all current benefits and you will earn miles, points and segments as usual. You will also continue to be able to earn and use miles on 28 Star Alliance® airline partners.
When flying United, you should continue to use cn.united.com or contact United customer service representative for any assistance you might need. For flight check-in, use cn.united.com, United kiosks or United ticket counters at the airport.
When flying Continental, you should continue to use continental.com or contact a Continental customer service representative for any assistance you might need. For flight check-in, use continental.com, Continental kiosks or Continental ticket counters at the airport.
Red Carpet Club® and Presidents Club® members will continue to enjoy access to each other's lounge network, as well as the Star Alliance network and affiliated lounges around the world. Also, beginning today, Red Carpet Clubs offer free wireless Internet access and a selection of complimentary alcoholic beverages.
Coming later this month, elite members will enjoy reciprocal access to complimentary elite upgrades and preferred economy seating on United and Continental flights. United elite members will have access to Continental's preferred seating, and Continental elite members will have access to United's Economy Plus® seating.
Integrating two airlines is complex. We expect the full integration of United and Continental to take between 12 and 18 months. However, during that time, you will see improvements in your travel experience, and we are committed to making the new United your carrier of choice. We'll keep you informed of our progress through email and on our website. More information, including FAQs, is available at cn.united.com.
This is an exciting time for all of us, and we look forward to serving you as the world's leading airline.
Chief Executive Officer
Our OnePass and Mileage Plus® programs will continue to operate independently in 2011 until our systems have been fully integrated. Miles in both programs continue to be valid and can be used according to existing program rules. The new frequent flyer program will combine valuable features of each program.We will keep you updated throughout the year as we have more program information to share.