Dear Mr. Cheng,
Thank you for your e-mail.
Please accept our apologies you were unable to receive your Ambassador portfolio in a timely manner. There might have been some issues with the local postal service in your area.
Nonetheless, as we value your loyalty to the program, we would be happy to arrange for an expedited delivery of your replacement Ambassador kit as a one-time courtesy.
As such, kindly confirm your preferred physical mailing address to ensure proper receipt of your Ambassador portfolio. Upon receipt of this information, we will immediately arrange for your Ambassador materials to be delivered to your confirmed mailing address via FedEx within five to seven business days.
We look forward for your reply at your earliest convenience. Should you have further questions, please call us at +44 870 400 9099 / 1-888-211-7996 or send us an e-mail at email@example.com.
Ms. Mica Lontoc
Tel: +44 (0) 870 400 9099
Fax: +44 (0) 870 400 9010