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针对Q4 Visa促销活动向MR提了意见,不知道他们以后会不会改进

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钻石会员 鲜花(1)

kevlee00 发表于 2010-9-19 12:11:14  | 显示全部楼层 | 阅读模式
FTer们对这次活动因为Visa支付的条件无法参加而讨论的热火朝天。我觉得是否我们应该将现在的实际情况和合理诉求反馈给MR,毕竟这不是一个个人情况,而是整个大陆市场的情况。也许他们不会因为某个会员的反馈有很快的变化,但还是要试着改变。

去信:
  1. >subject:Quarter promotion with VISA
  2. >comments:
  3. >I think Marriott must have good tie with VISA, that is why we can always enjoy good promotion(bonus points) if we pay with VISA. But I have to write to you for the troubles I meet in China mainland.
  4. >
  5. >As you may know, VISA is not allowed to issue credit card alone. They must cooperate with China union pay. Every VISA card payment in China mainland are via China union pay system, which will not be recoginized as VISA payment. This means your every promotion combining VISA means nothing to China guests stay in your properties in China!
  6. >
  7. >Q3 to Q4 is generally peak season in China hotel market, as there will be a lot of events or business cases during this time by custom. As platinum status for SPG and PCR, I also received many attractive promotion offers, i.e. tripple points, platinus special 100% more bonus points, stay 5 get 5k points, which is offered with all combined by SPG. This is really huge points to me, what is more, without conditions like pay with VISA.
  8. >
  9. >Actually I am not writing to you to bring the same huge promotion as others. I mean I am as a loyal Marriott fan, will marriott be possible to consider the special situation that VISA is in mainland China. This is not rare case for me only, it concerns overall mainland China market. Otherwise, the good will quarter promotion is meaningless in this market. I have already seen a lot complaint in China local traveller forum.
  10. >
  11. >This is a feedback from a member in China. I don't know if you have already heard such news from other China members.
  12. >----------- End of Message ----------
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当天回信:
  1. Thank you for contacting Marriott Rewards regarding Visa use in the China market.  I see you are a Platinum Elite member.  Thank you for your valued loyalty and continued patronage.  We greatly value your input.

  2. Marriott constantly strives to improve its various customer service departments and programs.  Therefore, please be assured that we have documented your comments for our development team to review.  We truly do appreciate the comments you share.

  3. Thank you for choosing Marriott.
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银卡会员 鲜花(63)

ML35 发表于 2010-9-19 12:26:33  | 显示全部楼层
谢谢LZ啊
希望能改进哈哈
这将给我们带来很多福利

白金会员 鲜花(0)

bluehenry 发表于 2010-9-19 13:07:10  | 显示全部楼层
支持LZ为大伙谋福利呀。

黑钻会员 鲜花(94)

troyliu 发表于 2010-9-19 13:37:21  | 显示全部楼层
不是说了吗, 4字头的都就算,union 不是union无所谓

还有,万豪这个一年也就一次。
微信号:刘言分语 or liaovisa
[url=http://www.tmtravelworld.com]我的博客(中文)[/url]

钻石会员 鲜花(3)

mmxiong3721 发表于 2010-9-19 14:27:41  | 显示全部楼层
不是说了吗, 4字头的都就算,union 不是union无所谓

还有,万豪这个一年也就一次。
troyliu 发表于 2010-9-19 13:37


就算是都算,估计还得手工调整吧。我已经checkout了,promotion的分数没给我。

黑钻会员 鲜花(445)

lngjw 发表于 2010-9-19 15:32:56  | 显示全部楼层
不是说了吗, 4字头的都就算,union 不是union无所谓

还有,万豪这个一年也就一次。
troyliu 发表于 2010-9-19 13:37


刘总,据说刷4字头的,promotion没有进展的。。。

蓝钻会员 鲜花(1)

wuhaolou 发表于 2010-9-19 15:37:22  | 显示全部楼层
本帖最后由 wuhaolou 于 2010-9-19 15:38 编辑
刘总,据说刷4字头的,promotion没有进展的。。。
lngjw 发表于 2010-9-19 15:32

肯定要手工找客服的。
BTW ls的3721 还敢刷visa?不用AE?

钻石会员 鲜花(3)

mmxiong3721 发表于 2010-9-19 19:21:58  | 显示全部楼层
肯定要手工找客服的。
BTW ls的3721 还敢刷visa?不用AE?
wuhaolou 发表于 2010-9-19 15:37


哈哈 俺们CFO被烦得不行 直接说9月30号以前的都不用批了

钻石会员 鲜花(0)

kuxingsen 发表于 2010-9-19 23:53:19  | 显示全部楼层
不知银联和visa现在斗争到哪里了

蓝钻会员 鲜花(29)

lzhx1988 发表于 2010-9-20 10:12:59  | 显示全部楼层
条例写的是拿VISA卡签帐,至于走什么通道确实没说的。

黑钻会员 鲜花(94)

troyliu 发表于 2010-9-20 10:38:33  | 显示全部楼层
刘总,据说刷4字头的,promotion没有进展的。。。
lngjw 发表于 2010-9-19 15:32



其实这事打电话给客服改过来不是很苦难吧

黑钻会员 鲜花(445)

lngjw 发表于 2010-9-20 11:46:55  | 显示全部楼层
那就开始搞了,大家动手吧。。。

钻石会员 鲜花(1)

青田石雕 发表于 2010-9-20 21:35:14  | 显示全部楼层
我也给万豪写信了,他们的回复时必要使用Visa支付,没有看懂使用银联通道是否行。反正感觉是一个应付的邮件

Thank you for contacting Marriott Rewards regarding the 2010 Fall  MegaBonus with Visa Promotion.

It appears you are currently a Gold Elite member.  Thank you for your valued loyalty and continued patronage.

Periodically we offer promotions in conjunction with one of our partners.  Our current MegaBonus promotion is offered in conjunction with our partner Visa.  Because Visa is a partial sponsor of this promotion, we are unable to offer bonus points for stays paid by any other method.

Thank you for choosing Marriott, and let me know if you have any more questions about our program.
MR/SPG/PCR P

银卡会员 鲜花(0)

ianwang2005 发表于 2010-9-21 22:43:20  | 显示全部楼层
呵呵,谢谢啊!楼主用心了

蓝钻会员 鲜花(5)

W18Cr4V 发表于 2010-9-22 02:00:39  | 显示全部楼层
我也给万豪写信了,他们的回复时必要使用Visa支付,没有看懂使用银联通道是否行。反正感觉是一个应付的邮件 ...
青田石雕 发表于 2010-9-20 21:35


老外搞不明白中国大陆信用卡的一个媳妇两个婆婆这种天朝特色,特别现在两个婆婆还在打架。给不了答案也是正常的,就靠论坛上的大家去努力争取了。

黑钻会员 鲜花(313)

pelapela 发表于 2010-9-22 14:59:04  | 显示全部楼层
我觉得写这种信写得太客气是没人鸟你的!而且要写得简短!单刀直入!不然只会得到一堆废话。用质问的口气问几个问题就了结了.
我会这么写

Is this a global pormotion, or a regional promotion which exlcudes Mainland China.
If yes, why does Mariott not konwing the fight between UnionPay and Visa.
Ok.  In China, one CANNOT get a Visa only credit card.  It's always a Visa and UnionPay combination credit card.
Most importantly, one CANNOT pay with Visa channel inside of China.  UnionPay is the sole settlement channel here.  And, how does Marriott intends to slove this problem.  Left it to us to slove by our own or remain unsloved as it is?

By a hopeless member.
已有1人评分威望 理由
W18Cr4V + 4 By a hopeless member,哈哈哈

查看全部评分 总评分:威望 +4 

只住SPG!专一的男人!P!还是比较爱SPG!

钻石会员 鲜花(2)

TTCC 发表于 2010-9-22 21:09:29  | 显示全部楼层
回复 8# mmxiong3721
低调低调...

钻石会员 鲜花(2)

TTCC 发表于 2010-9-22 21:13:00  | 显示全部楼层
回复 16# pelapela
写的好~非常赞同!!

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