Dear Mr. Yuan,
Warmest Greetings from Intercontinental Bali Resort!
Thank you for choosing InterContinental Bali Resort for your preferred accomodation in Bali.
We have noted that you are a Platinum Ambassdor Member and you have booked 01 Club Bukit Suite.
Kindly be informed that our Club Bukit Suite is the highest category for room upgrade for the Ambassador Member.
Either Imperial Villa or Jivana Villa is not included in the upgrade scheme.
Therefore, we are unable to upgrade your room any further.
We suggest you to change you reservation to Club Jimbaran Suite. In this case, you will be upgraded to Club Bukit Suite as the Ambassador Benefits.
Hope this could clarify.
Should you have additional question please contact us directly.
Looking forward to welcoming you to Intercontinental Bali Resort, soon!
INTERCONTINENTAL BALI RESORT
Jalan Uluwatu 45