Dear Mr. XXX,
I have reviewed your claim and I am happy to inform you that the information you have provided qualifies for the Best Rate Guarantee offer.
In order to finalize your claim at the Best Rate:
1. Please make your reservation online via a Starwood website for the dates submitted in your claim.
2. Return this email, within 24 hours, with your online confirmation number.
Guest Name: XXX
Arrival Date: October 4, 2010
Departure Date: October 6, 2010
Room Type: Superior
Actual confirmed rate: 277.26 MYR plus taxes
Pending claim file number: XXXXXXXX
When your confirmation number is received, your reservation will be modified to reflect the new, lower rate and the same room type and amenities offered by the competing provider. The new rate will be the competing rate less 10%, or the competing rate with a 2,000 Starpoint bonus, whichever bonus you have chosen when you submitted your claim.
You will receive an email confirmation that will include a file claim number when all has been finalized.
Your interest in our Best Rate Guarantee is appreciated and we welcome any claims you may submit in the future. The Best Rate Guarantee form is located here.
Best Rate Guarantee Specialist
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide