闵行宝龙艾美不给snp，怎么投诉？
春节期间自己app定了一晚闵行宝龙艾美，前台自己的身份证和我老婆的都给前台妹子登记了，过了一周发现snp一直未到账，打电话给万豪热线要求补登snp，今天早上收到酒店邮箱，意思说不是我本人入住所以没积分房晚，当时我没要水单，但是银行刷卡签字和前台登记摄像头肯定能查到是我亲自入住的
各位遇到过这种事吗？是不是酒店员工自己倒卖snp？该如何要回自己的房晚？谢谢
下面是他们的邮件
I have reviewed your issue for the Le Meridien Shanghai Minhang and the reservation was under your rewards number but not under your name so you would not receive reward points for the reservation
If you still need a copy of the receipt please advised and we will have that sent out right away
If you need any further assistance please contact Marriott Loyalty Care
