This is my worst experience in IHG hotels. As a new opening hotel, the hardware condition of Crowne Plaza Shenyang Parkview is quite good, but the software really make me disappointed which includs not only the service attitude but also the service quality.
Firstly, when I arrived at the hotel at noon by taxi, nobody noticed the arrival of the taxi as well as me. I stayed in the taxi for more than 2 minutes, but porter still not appeared at the front door.
Secondly, when I check-in at the reception desk, nobody noticed that I am the platinum elite member of PCR although the check-in speed was good. I had a strong feeling of being snubbed by the staff of this hotel.
Thirdly, the room I booked from call center is an executive standard room and my room should be updated automatically because of my elite status, but I found that my room 1126 is not located at the executive floors when I entered the lift. Furthermore, I can not find any paper of either welcome letter from general manager or statement of the executive benifits which should both be put on the desk in advance.
Then I called the manager on duty, Mr. Lu explained that my room had been updated and I owned all bendfits of executive rooms although my room is not on the executive floors. He also appologized for the snub of both the reception desk staff and the porter as well as the absent of welcome letter and benefits statement.
Lastly and also the worst, is my experience in the GYM center. I entered the GYM center at about 8:30 PM. There is only one staff at the reception desk who is a young girl. I registered my room number on the booklet but she still insisted for a confirm call of my identity, which makes me feeled just like a thief instead of a valued guest. The next step was really unexpected. She told me that she must entered the gentleman changing room which is the only way to unlock the dress box for me with dual keys.
I stayed at the swimming pool for about one hour, but the life guard never appeared who should be on duty for emergency at every public swimming pool. My shoes and trousers were wetted with incaution. So I asked the reception girl for a bathrobe which will let me going back to my room conveniently. I do not want to mention the details here. The result was I had to rushed to my room angrily with only a turkish towel enwraped after about fifteen minutes wait.
I called the manager on duty again. Another manager was there. Disappointedly, instead of practicable and measurable ameliorate promise, he merely said "sorry" mechanically for more than ten times.
To sum up, I feel so disappointed for this stay experience and I don't think that the Crowne Plaza Shenyang Parkview is deserved for its membership of Crown Plaza!
进展：1、2010年8月8日00:26，投诉邮件发出 2、2010年8月8日10:34，邮件被阅读（难道IHG客服周末上班？） 3、2010年8月17日14:21，收到回复，比大家预料的还要差……
Thank you for taking the time to contact the Priority Club Rewards Service Center.
Foremost, please accept our apologies for the extended delay in response. We have experienced high e-mail volume than normal.
We understand your sentiment and apologize sincerely for the inconvenience you have experienced. Due to the nature of your inquiry, we have forwarded your email to our Guest Relations Department for assistance, as this department dutifully handles these types of concerns. You may also reach them at email@example.com or call them at 612-9926-9713.
Thank you for your patience. We look forward to serving you in the future.
Should you need further assistance, please do not hesitate to contact us. Attached is the link to our Service Centers' phone numbers page:
Priority Club Rewards
It's Easier. Enjoy.™
Use your Priority Club number and PIN to access your Priority Club Rewards® account online, make reservations, browse the member catalog and more!