返回列表
1234下一页
发表主题

【收到回复,在1楼更新】已经向IHG客服投诉沈阳皇冠假日酒店

  [复制链接]

45

主题

2380

积分

4

好友

白金会员 鲜花(0)

Super Elite of Flyertea

bluelucky 2010-8-8 00:32:36  | 显示全部楼层 | 阅读模式
本帖最后由 bluelucky 于 2010-8-17 16:23 编辑

      写完投诉信,已经是深夜了,不想再把中文的内容重新打一遍,就偷懒直接把英文信贴上来,让大家了解一下倒底是怎么回事吧。

      BTW,我的英文水平很烂,大家看了拜托不要笑话我!



Dear Sir/Madam,


This is my worst experience in IHG hotels. As a new opening hotel, the hardware condition of Crowne Plaza Shenyang Parkview is quite good, but the software really make me disappointed which includs not only the service attitude but also the service quality.


Firstly, when I arrived at the hotel at noon by taxi, nobody noticed the arrival of the taxi as well as me. I stayed in the taxi for more than 2 minutes, but porter still not appeared at the front door.


Secondly, when I check-in at the reception desk, nobody noticed that I am the platinum elite member of PCR although the check-in speed was good. I had a strong feeling of being snubbed by the staff of this hotel.


Thirdly, the room I booked from call center is an executive standard room and my room should be updated automatically because of my elite status, but I found that my room 1126 is not located at the executive floors when I entered the lift. Furthermore, I can not find any paper of either welcome letter from general manager or statement of the executive benifits which should both be put on the desk in advance.


Then I called the manager on duty, Mr. Lu explained that my room had been updated and I owned all bendfits of executive rooms although my room is not on the executive floors. He also appologized for the snub of both the reception desk staff and the porter as well as the absent of welcome letter and benefits statement.


Lastly and also the worst, is my experience in the GYM center. I entered the GYM center at about 8:30 PM. There is only one staff at the reception desk who is a young girl. I registered my room number on the booklet but she still insisted for a confirm call of my identity, which makes me feeled just like a thief instead of a valued guest. The next step was really unexpected. She told me that she must entered the gentleman changing room which is the only way to unlock the dress box for me with dual keys.


I stayed at the swimming pool for about one hour, but the life guard never appeared who should be on duty for emergency at every public swimming pool. My shoes and trousers were wetted with incaution. So I asked the reception girl for a  bathrobe which will let me going back to my room conveniently. I do not want to mention the details here. The result was I had to rushed to my room angrily with only a turkish towel enwraped after about fifteen minutes wait.


I called the manager on duty again. Another manager was there. Disappointedly, instead of practicable and measurable ameliorate promise, he merely said "sorry" mechanically for more than ten times.


To sum up, I feel so disappointed for this stay experience and  I don't think that the Crowne Plaza Shenyang Parkview is deserved for its membership of Crown Plaza!




进展:1、2010年8月8日00:26,投诉邮件发出
          2、2010年8月8日10:34,邮件被阅读(难道IHG客服周末上班?)

          3、2010年8月17日14:21,收到回复,比大家预料的还要差……


Thank you for taking the time to contact the Priority Club Rewards Service Center.

Foremost, please accept our apologies for the extended delay in response. We have experienced high e-mail volume than normal.

We understand your sentiment and apologize sincerely for the inconvenience you have experienced. Due to the nature of your inquiry, we have forwarded your email to our Guest Relations Department for assistance, as this department dutifully handles these types of concerns. You may also reach them at gr.apcro@ihg.com or call them at 612-9926-9713.

Thank you for your patience. We look forward to serving you in the future.  

Should you need further assistance, please do not hesitate to contact us. Attached is the link to our Service Centers' phone numbers page:

http://www.priorityclub.com/contactus

Sincerely,

Marci Clemente
Priority Club Rewards
IHG
E-Mail: [url=mailtoriorityclub@ihg.com]Priorityclub@ihg.com[/url]
It's Easier.  Enjoy.™
Use your Priority Club number and PIN to access your Priority Club Rewards® account online, make reservations, browse the member catalog and more!  

Visit: http://www.priorityclub.com for more information.

终钻会员 鲜花(445)

正宗瓜农 2010-8-8 00:43:17  | 显示全部楼层
哥们你真够累的,现在白金比街上的电线杆都多,别太把自己当回事

白金会员 鲜花(0)

Super Elite of Flyertea

bluelucky 2010-8-8 00:49:27  | 显示全部楼层
哥们你真够累的,现在白金比街上的电线杆都多,别太把自己当回事
markxing 发表于 2010-8-8 00:43



Mark,你也半夜没睡啊?

每个人对事物的态度不同吧,在我看来,投诉是我的一项权利,我不应该轻易放弃!

一家沈阳皇冠服务差,并不代表所有IHG酒店都服务差,我心里很清楚。

也许有人对PCR的贵宾身份嗤之以鼻,但是我很看重自己辛辛苦苦挣来的Elite Status。

另外,也当是个锻炼英文的机会吧,呵呵

钻石会员 鲜花(13)

adsl666515 2010-8-8 00:51:47  | 显示全部楼层
LZ,你的信,只要是中国人看,一定能感受到你的不满。

蓝钻会员 鲜花(387)

杀杀杀

shixin 2010-8-8 00:53:07  | 显示全部楼层
本帖最后由 shixin 于 2010-8-8 01:01 编辑

看的好吃力,第一点第二点都不奇怪,北方人办事总是大大咧咧的。第三点,奇怪,你订的行政防,怎么升到别的楼层去了?对第四点我深表同情。

黑钻会员 鲜花(16)

鱼鱼 2010-8-8 00:56:53  | 显示全部楼层


刚刚操作了同样事情的鱼鱼

只是酒店的是其他家、

我说不上投诉,只是要求一个合理解释

黑钻会员 鲜花(87)

天智居士

酷玛 2010-8-8 01:01:33  | 显示全部楼层
呵呵,那个是有点不爽了有一件两件还好,这么多堆出来的话真是太不好的体验了

终钻会员 鲜花(445)

正宗瓜农 2010-8-8 01:03:09  | 显示全部楼层
Mark,你也半夜没睡啊?

每个人对事物的态度不同吧,在我看来,投诉是我的一项权利,我不应该轻易 ...
bluelucky 发表于 2010-8-8 00:49



    你投诉的内容,都是我从不投诉的
   我习惯自己开车门,
    我习惯别人不知道我的更多信息,包括所谓的会员级别,
    对于升级,我会问清楚是否做了,属于提醒,也是听听人家的解释
   看你后来还是很惨的,但是也建议你不要计较
   新酒店,新人,善意的提醒就足够了
   人与人之间如果是出于善意,你从他们的眼中就能看到发自内心的改进
   如果你喜欢练英文,FLYERTALK其实是个不错的地方

钻石会员 鲜花(100)

2010-8-8 01:06:02  | 显示全部楼层
看到一堆英文就累

黑钻会员 鲜花(16)

鱼鱼 2010-8-8 01:14:30  | 显示全部楼层
回复 8# markxing


    看到马克辛说到,给人家一条生路。。。

  我想,我还描述下,刚刚我身边发生的事情

刚刚3小时前,我房间点餐,海鲜匹萨一份。结果,餐点送来后,我看到的是一盘面粉加青瓜的匹萨。请注意,我不是吃斋的,我没有要求将海鲜修改为青瓜匹萨。即时致电客服,结果,客服还给自己找种种借口开脱自己不诚实的行为。后来,一再追问下,才说只有几个虾,其他都没有了。什么青口,什么蟹肉,什么鱿鱼。。。全部没有。只可以叫这个匹萨是:青瓜匹萨。事实,如酒店餐厅提前致电告诉我,食材料缺乏,我可以沟通的。我可以改其它东西。不是等问题发生后,要我签单的海鲜匹萨账单。我认真不高兴,因,是人都有脾气,一个人是有底线的。现在餐厅部人员当我是什么,当我是傻子,是白痴,认定我没有能力能分辨出什么叫海鲜,什么叫青瓜。

一个结果:忽悠我。。。。

钻石会员 鲜花(1)

zm134999 2010-8-8 01:16:02  | 显示全部楼层
1:沈阳的CP对白金不升级是正常,我2次入住全没有升级
2:2次全没有欢迎信和欢迎水果
3:不管是打车还是开车从没人开门

蓝钻会员 鲜花(8)

闲来听花 2010-8-8 01:18:53  | 显示全部楼层
回复  markxing


    看到马克辛说到,给人家一条生路。。。

  我想,我还描述下,刚刚我身边发生的 ...
鱼鱼 发表于 2010-8-8 01:14



    对于缺乏诚信的行为一定是要谴责和抗争的。这是底线

钻石会员 鲜花(1)

zm134999 2010-8-8 01:20:40  | 显示全部楼层
业主也很牛X,中国石油

黑钻会员 鲜花(16)

鱼鱼 2010-8-8 01:22:19  | 显示全部楼层
对于缺乏诚信的行为一定是要谴责和抗争的。这是底线
闲来听花 发表于 2010-8-8 01:18



   

     鱼鱼最近给酒店伤着了。准备下星期去香港度假一个星期,去感受香港的五星级服务才可以平衡。
   顺便等你的苹果

   看能否带回来给你

终钻会员 鲜花(445)

正宗瓜农 2010-8-8 01:23:13  | 显示全部楼层
回复  markxing


    看到马克辛说到,给人家一条生路。。。

  我想,我还描述下,刚刚我身边发生的 ...
鱼鱼 发表于 2010-8-8 01:14


鱼鱼的这个必须投诉,属于货不对版.

蓝钻会员 鲜花(8)

闲来听花 2010-8-8 01:24:05  | 显示全部楼层
鱼鱼最近给酒店伤着了。准备下星期去香港度假一个星期,去感受香港的五星级服 ...
鱼鱼 发表于 2010-8-8 01:22



    你的度假时间等于我的工作时间

蓝钻会员 鲜花(2)

freepoint 2010-8-8 01:33:54  | 显示全部楼层
楼主的心情我们可以理解,不管 IHG白金的含金量多大,但是就客人本身来说,是对一个品牌有高期许的,而这些所谓的小事,很多人都可以无视,作为酒店管理层和会员中心来说,一定是最好的建议和意见,可以改进他们的服务和质量的,作为一家全新开业的酒店,总会有不足,而正是因为有了楼主这样的客人的反馈,才会让他们的品质做的更好,其实最应该感谢你的人应该是他们的GM。

预定行政给普通楼层是一定说不过去的硬性错误。其他只能说是服务意识差。

终钻会员 鲜花(445)

正宗瓜农 2010-8-8 01:37:18  | 显示全部楼层
楼主向IHG用英文投诉,更有锻炼英语的嫌疑.

这些问题和酒店说过也就够了吧

钻石会员 鲜花(9)

随柳风 2010-8-8 01:51:33  | 显示全部楼层
服务业的提高,正是需要向楼主这样的客人;
我记得和某航空的MM聊天时,谈到:某客人在乘机时连热水的温度都是严格要求的,可乐加冰的数量也严格要求;
但是,某空姐说:这些按照规则,都是正常的要求,这位客人只是比一般客人挑剔而以,空乘还是会严格按照客人的要求提供服务的。

蓝钻会员 鲜花(45)

edyu 2010-8-8 02:00:27  | 显示全部楼层
lz貌似不用红利价格了?落差大啊。。呵呵。
不过投诉酒店可比投诉航空公司好多了。酒店至少还把你当回事情,至少会给你个书面说法。
航空公司,邮件发过去。先等一个月再说吧。

钻石会员 鲜花(17)

apollo 2010-8-8 02:40:08  | 显示全部楼层
your english is not bad。。。

蓝钻会员 鲜花(80)

警察局长

Linst 2010-8-8 03:15:23  | 显示全部楼层
问题倒是不要紧,关键投诉的原因是态度问题!

黑钻会员 鲜花(291)

panazhang 2010-8-8 06:41:48  | 显示全部楼层
预定行政给普通楼层就是一定要投诉的。

没想到这个新酒店都开业一年了, 服务还这么差

金卡会员 鲜花(0)

arcreate 2010-8-8 08:49:20  | 显示全部楼层
Poor guys. However, agreed with MARKXING that don't be too serious about your platium elite status.

BTW, In my organization the IHG members are defined as:
"Royal Ambassadors"
"Little Poor Platiums"
"Little poor Golds"

蓝钻会员 鲜花(35)

wxhsaga 2010-8-8 09:01:31  | 显示全部楼层
我也在沈阳cp....5000分的乞丐房。。行政楼层加待遇 水果  什么都有了 这是 我的rp爆发?

钻石会员 鲜花(13)

adsl666515 2010-8-8 09:46:27  | 显示全部楼层
LS的,赤裸裸的炫耀啊!

蓝钻会员 鲜花(35)

wxhsaga 2010-8-8 09:55:52  | 显示全部楼层
这。。。没准是lz的投诉起作用了。。

蓝钻会员 鲜花(52)

ndep 2010-8-8 10:20:00  | 显示全部楼层
写完投诉信,已经是深夜了,不想再把中文的内容重新打一遍,就偷懒直接把英文信贴上来,让大家了解一 ...
bluelucky 发表于 2010-8-8 00:32


这个行文,是上过英语学习班吗。。。

钻石会员 鲜花(3)

dennisin 2010-8-8 10:20:59  | 显示全部楼层
订行政房给普通楼层的房间这点说不过去,其余的我都把它们归结为北方地区的粗放式服务理念。

关于英文,楼主写得挺不错的,意思表达得也很清楚,只提一点:update是不是应该改成upgrade?
呵呵

钻石会员 鲜花(65)

50e 2010-8-8 10:28:46  | 显示全部楼层
Mark,你也半夜没睡啊?

每个人对事物的态度不同吧,在我看来,投诉是我的一项权利,我不应该轻易 ...
bluelucky 发表于 2010-8-8 00:49


说到锻炼英文,给你挑一个错吧,房间升级是UPGRADE,不是UPDATE。
呵呵
您需要登录后才可以回帖 登录 | 注册

本版积分规则

会员中心电话 021-2033 4848 周一至周五 9:00-18:00
预订电话:400 884 0888 800-830-4088

快速回复 返回顶部 返回列表