Dear Mr. XXX,|
Thanks for contacting us again. Regarding to the missing points issue in Crowne Plaza Hangzhou, I called their manager directly and claim the points for you and inform that your experience when checking in in front office, the manager promised they'll take actions / more training on this. I apologize for all your unhappy experiences in this hotel, 'cause the hotel is a quite new hotel and the turnover rate is always high, some new staffs did not understand the policy of Priority Club intensively. We Priority Club Service Centre will surely offer the points to guest who booked rooms in our official website.
Furthermore, I'll process a bonus 1,000 points for you in the name of our Priority Club Rewards for all these sorrows.
Don't hesitate to contact me if any further assistance, thanks.
Priority Club Consultant
Priority Club Service Centre