Thank you for your email. I welcome this opportunity to assist you.
I am delighted to inform you that your 500 Platinum Amenity Starpoints are already on their way to your account for your stay at The Westin Beijing, Chaoyang. They will appear within the next seven to ten days. I sincerely apologise for any inconvenience you may have experienced as a result of this.
I can assure you that this issue is also reviewed internally within Starwood so that we can monitor and track which hotels are excelling, and those which are not meeting Starwood Hotels and Resorts standards. The appropriate action will be taken to ensure we are moving forward in our continued effort for improvement.
If I can be of any further assistance or should you have any further queries, please do not hesitate to contact me at your convenience.
Blaithin O' Donoghue