Delta Eliminates Fees to Redeem Award Tickets
Source: Reuters Author: Karen Jacobs 06/03/2010
Delta Air Lines Inc said on June 3 that it is eliminating award fees to redeem tickets for frequent fliers but is boosting charges tied to award ticket re-deposit and re-issuing.
The airline said its SkyMiles loyalty program members will no longer pay fees of up to US$150 for award tickets redeemed within 20 days of departure.
The company said award tickets booked 21 days or more before departure continue to carry no redemption fee.
Delta said the move was intended to improve its loyalty program. Last year, 8.5 percent of revenue miles flown on Delta were tied to award travel.
The company also said fees for award ticket re-deposit and re-issue had risen to US$150 from US$100, to make them consistent with charges for non-award tickets. It added that those fees would still be waived for its SkyMiles Diamond and Platinum Medallion members, loyalty program participants who fly most frequently.
This month, Delta began waiving the fee for a first checked piece of luggage for holders of Delta SkyMiles credit cards from American Express. That card benefit applies to up to nine people traveling on the same reservation.